Back Office Support

Description

• Ensure that all customer queries are managed, resolved and closed within agreed timescale
• Ensure business processes are robust
• Liaison with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer
• Maintain continuity of work operations by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs
• Provide Solutions to the broad range of written and verbal enquiries raised by customers
• To monitor, action and escalate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations
• Builds strong relationship with other teams across the business
• Outbound calling newly onboarded customers
• To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required
• To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience

Requirements

• Good Organisation - Able to organise own/team workload & plan ahead
• Confident in handling written correspondence and inbound/ outbound calls
• Analytical – naturally curious, immaculate attention to detail
• Experience within the Energy Industry preferred but not essential
• Requires high standards of accuracy and attention to detail
• Team player – you enjoy working closely with a team to help them develop
• Good verbal / numerical skills.
• Great communicator – you have first-rate communication and interpersonal skills
• A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

Benefits

Compensation: £24,570 - £26,000 / year

• Learning and development opportunities
• Holiday buy – up to 5 additional days
• Employee Assistance Programme
• Enhanced paternity, maternity and adoption policies
• Annual salary review
• Appointment allowance
• 3 days additional annual leave if you get married/civil partnership etc.
• Company sick pay (subject to length of service)
• Refer a friend payment
• New modern facilities
• Death in service and critical illness cover
• Day off on your birthday
• Long service recognition
• 24 days annual leave + bank holidays
• Flexible – you’re a strong team player who can adapt as the role and business develops

Training + Development

Interview process

Visa Sponsorship

Security clearance