Global real estate developer‑investor managing diverse assets and capital across 13 markets.
Lead Entrata platform optimization, training, and integration for Mapletree US student housing.
8 days ago ago
Expert & Leadership (13+ years)
Full Time
Dallas, TX
Office Full-Time
Company Size
2,600 Employees
Service Specialisms
Property Development
Real Estate Investment
Asset Management
Project Management
Design
Construction Management
Facility Management
Property Leasing
Sector Specialisms
Logistics
Student Accommodation
Data Centre
Office
Mixed-Use Developments
Built-to-Suit
Precinct Rejuvenation
Role
Description
system monitoring
data accuracy
configuration management
integration management
help desk
training delivery
Conduct ongoing training sessions, refreshers, and update briefings when new features or processes are introduced.
Work with executives and department leaders to ensure Entrata workflows support Mapletree’s operational goals.
Monitor system performance, data accuracy, and workflow adherence across all Mapletree US Student Housing properties.
Alongside Group IS&T, act as the central point of contact with Entrata support for problem resolution (not technical coding, but system-level coordination).
Assist in mapping and improving business processes within Entrata, including leasing workflows, resident management, financial processes, and reporting functions.
Identify configuration improvements to support operational efficiency and compliance.
Identify performance indicators and ensure Entrata is configured to capture accurate data.
Coordinate with the COO on strategic initiatives involving Entrata system performance and user adoption.
Maintain platform documentation, permissions, and best practices that align with Mapletree SOPs.
Communicate system changes, updates, or feature rollouts across the organization.
Ensure consistent use of Entrata across all properties, maintaining alignment with company standards.
Serve as the primary Entrata expert for the US organization relying on a deep knowledge of the platform and of student housing operations on site and corporately.
Develop and deliver all Entrata training programs for new hires, property staff, and corporate employees.
Manage an internal Entrata “help desk” to provide daily support for user questions, helping staff navigate the system effectively, and handle the unexpected.
Create training materials (videos, guides, checklists) tailored to different departments.
Partner closely with Group IS&T to implement and manage the technical aspects of the system including integrations to other Group platforms. This relationship is critical to success in this role.
Effectively communicate Entrata updates to all users.
Partner with property managers, leasing teams, accounting, and leadership to ensure Entrata supports day-to-day operations.
Requirements
entrata
2-5 yrs
communication
training
property management
documentation
Exceptional communication and training skills; comfortable leading sessions for groups of varying experience levels.
Strong understanding of property management operations (student housing preferred).
Ability to manage multiple priorities within a fast-paced environment.
Required Entrata experience: 2–5+ years working directly in Entrata “back-end” functions (property operations, system admin, training, or similar).
Strong organizational and documentation abilities.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
S$77.5 billion
Total Assets Under Management
Managed across sectors including offices, logistics, data centres, retail, residential and student housing.
250M SQ FT
US Logistics Footprint
Expanding through major land acquisitions, including in New Jersey.
Blends developer, investor, capital-manager and property-manager roles to turn land into award-winning projects.
Iconic projects include VivoCity, Mapletree Business City and precinct-scale rejuvenations in Singapore and overseas.
Anchors strategy in core growth areas—logistics, data centres, student housing and offices—while branching into new markets.
Balances local roots with global ambition, creating mixed-use urban hubs and massive industrial parks.
Culture + Values
We value integrity, teamwork, and excellence.
We foster a culture of mutual respect and trust.
We are committed to delivering high performance through disciplined execution and constant innovation.
We believe in the power of collaboration to achieve superior results.
We embrace diversity and strive for inclusivity in our decision-making processes.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Target
The goal to achieve net-zero carbon emissions by the year 2050.
25% Carbon Reduction
Global Portfolio Progress
Reduced carbon emissions by 25% across global properties.
85% Green Assets
Certified Buildings
More than 85% of assets are certified under BCA Green Mark and LEED.
Continues to integrate environmental, social, and governance (ESG) considerations into investment decisions and operations.
Actively investing in renewable energy sources and low-carbon technologies.
Inclusion & Diversity
30% by 2025
Women in Senior Leadership
Increase the proportion of women in senior leadership roles by 2025.
Initiatives to enhance gender diversity include leadership development programs tailored for women.
Committed to fostering a fair and equitable work environment for employees from all backgrounds, cultures, and perspectives.
Monitors diversity metrics, including gender parity, to ensure accountability in workforce development.