Manager, Entrata Integration (Based in Dallas)

Description

• Conduct ongoing training sessions, refreshers, and update briefings when new features or processes are introduced.
• Work with executives and department leaders to ensure Entrata workflows support Mapletree’s operational goals.
• Monitor system performance, data accuracy, and workflow adherence across all Mapletree US Student Housing properties.
• Alongside Group IS&T, act as the central point of contact with Entrata support for problem resolution (not technical coding, but system-level coordination).
• Assist in mapping and improving business processes within Entrata, including leasing workflows, resident management, financial processes, and reporting functions.
• Identify configuration improvements to support operational efficiency and compliance.
• Identify performance indicators and ensure Entrata is configured to capture accurate data.
• Coordinate with the COO on strategic initiatives involving Entrata system performance and user adoption.
• Maintain platform documentation, permissions, and best practices that align with Mapletree SOPs.
• Communicate system changes, updates, or feature rollouts across the organization.
• Ensure consistent use of Entrata across all properties, maintaining alignment with company standards.
• Serve as the primary Entrata expert for the US organization relying on a deep knowledge of the platform and of student housing operations on site and corporately.
• Develop and deliver all Entrata training programs for new hires, property staff, and corporate employees.
• Manage an internal Entrata “help desk” to provide daily support for user questions, helping staff navigate the system effectively, and handle the unexpected.
• Create training materials (videos, guides, checklists) tailored to different departments.
• Partner closely with Group IS&T to implement and manage the technical aspects of the system including integrations to other Group platforms. This relationship is critical to success in this role.
• Effectively communicate Entrata updates to all users.
• Partner with property managers, leasing teams, accounting, and leadership to ensure Entrata supports day-to-day operations.

Requirements

• Exceptional communication and training skills; comfortable leading sessions for groups of varying experience levels.
• Strong understanding of property management operations (student housing preferred).
• Ability to manage multiple priorities within a fast-paced environment.
• Required Entrata experience: 2–5+ years working directly in Entrata “back-end” functions (property operations, system admin, training, or similar).
• Strong organizational and documentation abilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance