UPS Service Manager / Operations Manager

Description

• Provide technical guidance and support for complex installations and maintenance scenarios
• Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
• Work in industrial environments including data centers, hospitals, manufacturing facilities
• Lifting and carrying heavy objects, up to 75lbs, will be required.
• Manage technical documentation, service records, and compliance reporting
• Ensure quality control standards are maintained across all service activities
• Stay current with emerging technologies and industry best practices in power systems
• Moving about on hands and knees or hands and feet to enter restricted spaces.
• Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
• Oversee warranty management and manufacturer relations for all UPS equipment brands
• Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
• Supervise, mentor, and develop a team of UPS technicians and electrical specialists
• Establish performance metrics, conduct regular performance reviews, and implement improvement plans
• Foster a culture of safety, technical excellence, and customer-first service delivery
• Travel to various customer sites within assigned territory
• Entering text or data into a computer or other machine by means of a keyboard.
• Review and approve major project proposals, technical specifications, and service recommendations
• Design and oversee comprehensive training and certification programs for all technical staff
• Primarily field-based work at customer facilities
• Recruit, hire, and onboard qualified technical personnel to support business growth
• Frequently work near moving mechanical parts
• Review, approve, and quality-check all technical work performed by team members
• Manage succession planning and career development pathways for team members

Requirements

• Criminal background checks and pre-employment drug screens are required.
• Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• Must be able to pass a Department of Transportation physical examination.
• 8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
• Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
• UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
• 5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
• The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
• Experience with static transfer switches, power distribution units, and monitoring systems
• Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
• Occasional after-hours and emergency call-out availability required
• Exposure to electrical hazards requiring strict adherence to safety protocols

Benefits

• Company-paid Life Insurance ($75,000)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Up to 9 paid company holidays
• Company-paid Short-term and Long-term Disability Insurance
• Competitive salary. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance.
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• This is a remote position and will require the employee to work from home.
• Paid sick time
• Flexible Spending Accounts (FSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance