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Housing Assistant - Housing Choice Voucher
King County Housing Authority
Support housing voucher program by processing documentation, verifications, and customer service.
12d ago
$28 - $41
Junior (1-3 years)
Full Time
Tukwila, WA
Hybrid
Company Size
500 Employees
Service Specialisms
Weatherization services
Property management
Real estate development
Acquisition & preservation
Affordable housing financing
Workforce housing construction
Supportive resident services
Housing voucher administration
Sector Specialisms
Affordable Housing
Homeless Housing
Supportive Services
Housing Finance
Rental Assistance
Housing Repair
Transitional Housing
Housing Stability
Role
What you would be doing
data entry
scanning
indexing
document management
verification
customer service
- Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
- General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and perform work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages.
- Housing Program Support: Processes files and documentation for intake and/or annual re-certifications; generates and mails out review letters and packets; determines verifications needed based on family composition, employment, income and related criteria; Contacts third parties to collect verification; scans and indexes documentation into electronic records system; reports suspected program violations to the assigned staff.
- Upload a detailed résumé of all educational and professional experience. (Résumé)
- Complete the online application profile in its entirety.
- Customer Service: Provides clear and accurate information regarding policies and procedures over the phone, via email and in person. Operates a multi-line switchboard, greets clients and answers a variety of inquiries; stocks fliers; copies; files.
What you bring
ms office
adobe acrobat
docusign
high school
customer service
data entry
- Self-motivated professional with exceptional interpersonal skills.
- Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
- A proven track record of being dependable.
- Experience working with diverse clientele and staff.
- Minimal experience in administrative support work with some customer service experience OR
- Exercises sound judgment in analyzing situations and in reaching decisions quickly
- An ability to handle a high volume of calls and sort/scan incoming mail and faxes.
- Consent to and pass criminal records background check.
- Shows willingness to learn new methods, procedures, and techniques.
- Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
- Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
- Consent to and pass required assessments.
- High School Diploma or GED AND
- Demonstrated success providing customer service over the phone, via email and in person.
- Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
- Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use Adobe, DocuSign and agency software programs (Tenmast).
- Ability to work under stressful situations and manage stress appropriately.
- Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
- Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant/participant situations.
- Experience using Microsoft 365, Adobe Acrobat, OnBase and DocuSign
- Excellent communication skills as they will be working directly with our clients and third-party agencies.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must consent to and pass required assessments and criminal background check.
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Company
Overview
155+ Properties
Properties Operated
Operates across 37 cities, including public housing and tax-credit rentals.
12,700 Units
Total Units Available
Includes a mix of public housing and tax-credit rental properties.
14k Vouchers
Housing Choice Vouchers Administered
Supports private-market rentals through the Section 8 program.
5-Member Board
Volunteer Board Members
Appointed by the County Executive and Council to guide operations.
- Operates a mobile-home community for low-income seniors, among its more unique offerings.
- Projects feature mixed-income, transit-linked design, green building, community spaces, and onsite services.
- Major developments include Greenbridge, Seola Gardens, and Birch Creek—often redeveloping older sites.
50% reduction
Garbage Volume Reduction
Implemented recycling education programs since 2010 to significantly decrease household waste.
40% less water
Water Usage Reduction
Installed WaterSense fixtures that exceed code requirements, cutting water use by over 40%.
- Work with residents and staff to save water and energy, reduce solid and hazardous waste, and purchase products made with recycled materials and fewer hazardous chemicals.
- Employee-led Green Team raises staff awareness of good environmental practices through activities such as local food potlucks, Earth Day clean-ups, efficient driving campaigns, and waste reduction initiatives.
- Limit negative impacts on the environment in development projects and building upgrades, using energy-efficient construction and resource-saving features.
40% Water Reduction
WaterSense Plumbing
Installed WaterSense-rated plumbing fixtures, achieving a 40% reduction in water use and saving nearly $1 million.
$20M in Energy Upgrades
Energy Performance Contracts
Implemented Energy Performance Contracts across 38 communities, generating $20 million in energy and water upgrades.
50% Waste Reduction
Recycling Program
Recycling program education since 2010 led to a 50% decrease in property garbage volumes.
3-4 Star Certifications
Green Building Ratings
Achieved EnergyStar lighting/roofing and built-green certifications across properties.
- Generating $50.4 million in HUD utility subsidy incentives over 20 years.
- 10% EUI reduction and 20% water use intensity reduction in pilot properties.
- Implemented on-site yard waste collection and composting across properties and three communities.
- Adopted biofiltration swales, solar panels (including pre-heating water), insulation beyond code, and EnergyStar certifications.
- 2022–2026 Sustainability Action Plan includes targets: 10% water reduction, 10% EUI reduction, 5% GHG reduction, 100% renewables, 55% waste diversion, and 31% alternative-fuel fleet.
- Green Team activities include staff awareness programs but no DEI specifics publicly stated.
- No gender-related statistics or DEI strategy data found in publicly available sources.
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