Warranty Coordination Supervisor (Germantown)

Description

• Supervise, train and coach new or existing employees on Order Management and Lean Manufacturing processes.
• Correspond frequently with general contractors, branch and sales staff to ensure procedures are followed and deadlines are met.
• Identity theft monitoring
• Supervise and approve employees’ time.
• Prepare accurate and timely release orders to suppliers to assure the precise equipment is delivered in accordance with the contract schedule.
• Review and analyze documentation for use in the preparation of complex New Installation (NI) and Modernization (MOD) submittal data including quoted prices, architectural drawings, and surveys. Review and make necessary changes to quotation pricing based on customer driven changes to ensure accuracy and completeness of data presented for submittal drawings.
• Respond to internal and external customer requests within time specified within our service level agreements.
• Coordinate and facilitate special project meetings with internal and external customers.
• Identify, resolve, and initiate problem resolution during the change management process.
• Supervises all assigned coordinators’ workloads for timely release orders and equipment is delivered in accordance with job schedules.
• Manage and lead advanced projects through the order process by removing barriers that arise in various stages of the project. Ensure project flows through Order Management using advanced project management skills such as communication, team management, leadership, negotiation, personal organization and risk management. Process jobs by drop dead date to ensure requested ship dates are met.
• Assist the Manager of Coordination in developing, administering and ensuring adherence to departmental standards and budgets.
• Conduct, with the assistance of the manager, mid-year and yearly evaluations
• Prepare job status reports for interactive conference calls. Audit conference calls and job status reports.
• Lead rapid improvement events.
• Enter and maintain data on mainframe and Order Management database. Maintain related forms and files. Maintain control system to distribute drawings to the proper department. Maintain system to report cost changes to ensure accurate billing.
• Supervise, lead and update Key Performance Indicators for daily Lean Manufacturing meetings.

Requirements

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment required.
• Possess ability to work with all levels within the organization, as well as customers and vendors required.
• Strong organizational, written and verbal communication skills required
• Three or more years of related experience in the elevator industry preferred including a minimum of two years’ experience of supervising or managing team.
• Proven focus on customer satisfaction required.
• Proven leadership skills in hiring, training, confidentiality, and development.
• Bachelor’s Degree from an accredited college or university in business or a related field required, equivalent experience considered in lieu of degree.
• Operational Excellence experience preferred.
• Demonstrated team engagement, problem solving and project management skills required.
• Demonstrated strategic thinking skills.
• Must have excellent ability to analyze and organize daily activities to support the organization in a timely and efficient manner required.

Benefits

• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Company-paid basic life insurance and AD&D
• Tuition reimbursement
• Medical, dental, and vision coverage
• Company-paid Employee Assistance Program (EAP)
• Paid sick leave, per company policy
• Company-paid short- and long-term disability insurance
• Optional life and AD&D coverage
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Supplemental medical plans
• Optional spouse and dependent life insurance
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Pet insurance
• 15 days of vacation per year

Training + Development

Interview process

Visa Sponsorship

Security clearance