Administrative Assistant

Description

• Maintain professionalism when interacting with survivors, FEMA, and staff.
• Handle data entry, record updates, and correspondence.
• Track, organize, and maintain claim documentation.
• Provide administrative support for claims processing and file movement.
• Support mail, intake, and document routing processes.

Requirements

• Use of Technology: Proficiency in using administrative software, claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.
• Administrative Knowledge: Proficiency in administrative activities within an organization including customer service, data management, records management, time management, workload balancing, data reporting and tracking, and other administrative duties.
• Clear and Effective Communication: Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
• Skills: Strong communication, accuracy in document handling, ability to learn claims systems and follow federal guidance.
• Client Requirements: Candidates must be U.S. citizens and able to obtain a FEMA Badge (Public Trust clearance). This includes passing a background investigation, fingerprinting, and completing required FEMA security forms. Badge issuance is required prior to deployment or site access. Offer of employment is contingent upon ability to obtain/maintain FEMA Badge and DHS clearance.
• Experience: 10+ years administrative experience including customer service, data entry, document processing, records management, correspondence, and policy-based work.
• Education: High School Diploma.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance