Deskside Support Engineer at Link Group Ltd in Leeds, England, United Kingdom | Kablio

Role

Description

ticket management

itsm tool

problem investigation

disaster recovery

incident management

knowledge base

Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required
Engage with the Service Delivery Team and third-part service providers
Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management
Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required
Drive service improvement by developing documentation detailing processes and procedures
Proactively support major incident management activity to return impacted systems to service as quickly as possible
Contribute to and maintain technical documentation in the knowledge management database
Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners

Requirements

itil

sccm

intune

2 years

customer service

communication

The ability to think logically, with a structured approach to troubleshooting in complex environments
Confidence, determination, resilience and the can-do attitude needed to multi-task and self-manage in an ever-changing environment
An engaging and customer focused attitude , with proven customer service skills
Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment
Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer
A minimum of 2 years deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning
Exceptional verbal and written communication skills, with an ability to communicate technical information clearly, to non-technical stakeholders whilst setting expectations and providing reassurance

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

completion of background screening required prior to employment.

Company

Overview

provides sustainable and affordable housing solutions with a focus on quality and community well-being.
specializes in residential property services, including social housing management, repairs, and maintenance.
manages diverse housing portfolios across the UK, ensuring a high standard of living for tenants.
has built a reputation for innovative property management, integrating technology to enhance operational efficiency.
continues to explore new ways to address housing needs in a rapidly changing market.

Culture + Values

We are committed to improving lives and creating strong, sustainable communities.
We take pride in working together to achieve shared success.
We are passionate about delivering high-quality services and innovative solutions.
We are accountable for our actions and make decisions based on integrity, respect, and fairness.
We continuously look for ways to improve and embrace change to drive positive impact.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Ambition to achieve net-zero carbon emissions across operations.

Prioritizes sustainable building practices, green technologies, and renewable energy solutions in projects.
Actively works to minimize environmental impact and improve sustainability of its portfolio.
Committed to implementing a comprehensive sustainability strategy across all business activities.

Inclusion & Diversity

50%

women in senior roles

The company achieved significant gender diversity in leadership, with women holding half of senior leadership positions.

Dedicated to fostering a culture of inclusion and diversity within its workforce.
Aims to ensure equal opportunities for all employees, regardless of gender, race, or background.
Focuses on creating a fair and supportive workplace environment that reflects the diversity of the communities it serves.

Articles

About Us

Careers

Our Services

Role

Description

ticket management

itsm tool

problem investigation

disaster recovery

incident management

knowledge base

Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required
Engage with the Service Delivery Team and third-part service providers
Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management
Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required
Drive service improvement by developing documentation detailing processes and procedures
Proactively support major incident management activity to return impacted systems to service as quickly as possible
Contribute to and maintain technical documentation in the knowledge management database
Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners

Requirements

itil

sccm

intune

2 years

customer service

communication

The ability to think logically, with a structured approach to troubleshooting in complex environments
Confidence, determination, resilience and the can-do attitude needed to multi-task and self-manage in an ever-changing environment
An engaging and customer focused attitude , with proven customer service skills
Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment
Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer
A minimum of 2 years deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning
Exceptional verbal and written communication skills, with an ability to communicate technical information clearly, to non-technical stakeholders whilst setting expectations and providing reassurance

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

completion of background screening required prior to employment.