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Service Coordinator II
Generac
Coordinating service operations, including job creation, scheduling, tracking, invoicing, and contract management for the Service Department.
15d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Shelton, CT
Field
Company Size
9,239 Employees
Service Specialisms
Power Generation
Energy Storage
Backup Power Systems
Renewable Energy Solutions
Energy Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
scheduling
team guidance
work order management
job tracking
on-call应急
contract processing
- Provide guidance as needed for Service Coordinator I role
- Scheduling preventative maintenance and repairs with customers
- Meeting with the service operations team regularly
- Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
- Incorporate time management skills by prioritizing work assignments.
- Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks – HVAC ONLY
- Use specific customer portals as needed to manage all open work orders
- Tracking open jobs and seeing them through to completion
- Process new contracts and renewals in electronic management system
- Invoicing completed jobs accordingly
What you bring
basic math
administrative experience
computer literacy
technical aptitude
service documentation
bachelor’s degree
- Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
- Two to four years of administrative experience in a service-related business
- Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
- General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
- Must be able to handle high-pressure situations.
- Two to four years of scheduling field technicians and/or customer service
- Proficiency in schematic and service documentation
- Bachelor’s Degree in Business
- Degree in Diesel Technology or a related field
- 4 years of scheduling field technicians and/or customer service
- Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.)
- High School Diploma or G.E.D.
- Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
- 4 years of administrative experience in a service-related business
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- 'as a part of our hiring process, background checks will be conducted.'
Company
Overview
$4.3B Revenue
Annual Income
The company generates over $4.3 billion in revenue annually.
80% US Share
Backup Power Dominance
The company dominates the backup power market, holding about 80% of the US share.
- It began by engineering affordable home standby generators and built its first engine tailored for generator use.
- Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices.
- Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients.
- Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.
- Generac Gives: a commitment to being a good neighbor and corporate citizen where employees live and work.
- Focus areas include education (especially STEM for underserved youth), first responders, disaster preparedness, veterans & military families, community volunteerism, energy conservation, and clean-energy education & innovation.
- Employee-enabled giving: all full-time employees receive volunteer time off and access to small grants for charities they're involved with.
- Hyper-local impact: philanthropic focus centered on locations where facilities and employees are based.
- Powering Up Education: employees engage in STEM outreach through classrooms, learning events, and facility tours.
- Generac Volunteers: organized teams participate in activities such as food sorting, shelter refurbishment, and STEM mentoring.
- Generac Community Spirit Awards: recognizing the most active volunteers during National Volunteer Appreciation Week.
$440 M investment
Solar + Battery Initiative
The company is investing up to $440 million in a Puerto Rico solar and battery initiative to power 40,000 homes.
$50 M awarded
Clean-Energy Microgrids
Received a $50 million award from the DOE's GRIP program to implement clean-energy microgrids at approximately 100 California water-utility sites, with at least 55% located in disadvantaged communities.
55% in disadvantaged communities
Clean-Energy Microgrids
Implementing clean-energy microgrids at 100 California water-utility sites, with a focus on serving at least 55% in disadvantaged communities.
409 kW solar
Net-Zero Microgrid
Supported a net-zero microgrid at Hotel Marcel, featuring a 409 kW solar installation and 1,012 kWh storage capacity.
- Partnership with DOE on Puerto Rico solar + battery initiative (up to $440 M investment for 40,000 homes)
- Awarded $50 M (via DOE GRIP) for clean-energy microgrids at ~100 California water-utility sites, at least 55% in disadvantaged communities
- Supported microgrid at Hotel Marcel (net-zero, 409 kW solar, 1,012 kWh storage)
- Distributing zero-emissions hydrogen fuel-cell generators in North America via partnership with EODev
- Generac Mobile® lighting towers reduce fuel consumption by up to 75% vs. traditional models via hybrid/battery and LED innovation
- Net-zero target not explicitly stated in publicly available sources
- The 2023 ESG report notes ESG integration but includes no specific DEI goals or gender breakdown.
- Public materials provide no data on female/male workforce percentages, leadership gender representation, diversity recruitment, or retention metrics.
- Neither generac.com nor LinkedIn pages disclose strategic DEI targets or outcomes.
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