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Jll

Customer Service Representative

Company logo
Jll
JLL provides professional services in real estate and investment management worldwide.
Primary contact for facility ops, managing service requests, resource scheduling, and support.
4d ago
Junior (1-3 years)
Full Time
Warren, MI
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
service requests
resource scheduling
information hub
client liaison
employee training
compliance monitoring
  • Training & Development: Assist with onboarding and training new employees on processes and procedures
  • Meet all compliance requirements including average talk time, after-call work (ACW), self-serve utilization, error rates, and RONA standards
  • Emergency Response: Participate in evacuation drills, take shelter procedures, and emergency response protocols
  • Complete all scheduled training requirements within designated timeframes
  • Service Request Management: Process service requests efficiently through creation, updates, closure, queuing, and email communications in accordance with SLA requirements
  • Resource Coordination: Schedule and manage shared resources to optimize facility operations and occupant satisfaction
  • Information Hub: Serve as primary reference point for site information, directing occupants to appropriate resources and maintaining current knowledge of facility operations
  • Relationship Management: Support Property Relationship Leads (PRL) with client communications and facility coordination
  • Project Support: Provide assistance with special projects and initiatives as assigned
  • Maintain customer satisfaction scores and response time objectives
What you bring
high school
bilingual
microsoft office
work order
facilities management
system administration
  • High school diploma or equivalent
  • Bilingual capabilities
  • Strong verbal and written communication skills
  • Proficiency in computer systems, databases, and Microsoft Office Suite
  • Previous training or mentoring experience
  • Familiarity with emergency response procedures
  • Experience with work order management systems
  • Professional phone etiquette and customer service orientation
  • Knowledge of building systems and maintenance processes
  • System Administration: Maintain proficiency in key systems and applications including websites, databases, and metrics platforms
  • 1-2 years of customer service or administrative experience
  • Detail-oriented with strong organizational skills
  • Experience in facilities management or property operations
  • Ability to multitask and prioritize in fast-paced environment
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
  • Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
  • With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
  • JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
  • The company is known for its innovative solutions in real estate technology and sustainability.
  • Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
  • JLL has pioneered the integration of data-driven insights into real estate decision-making.
  • The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
  • Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
  • Integrity, teamwork and ethics in all of our actions
  • Respect for people, their contributions and personal growth
  • Customer-driven focus with a commitment to excellence
  • Commitment to sustainability and the environment
  • Innovation and creativity in everything we do
  • Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
  • Implementing green building certifications for managed properties, such as LEED and BREEAM
  • Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
  • Dedicated programs for advancing women’s leadership and mentorship.
  • Partnerships with external organizations to promote gender equality in real estate.
  • Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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