Assistant Community Manager

Description

• Work effectively with staff, residents, applicants and visitors.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
• Perform administration tasks such as follow up on resident and prospect emails, process invoices, process rent checks, etc.
• Create and execute resident retention events and new prospect events to help drive traffic to the property.
• Assist other members of the property team as directed or needed.
• Perform Emergency on-call duties as required or assigned.
• Report accidents and emergency situations to the Community Manager immediately.
• Adhere to all Company personnel directives as per the manual of policies and procedures.
• Assist with marketing apartments through various digital advertising platforms and regular community outreach.
• Work closely with resident prospects – provide apartment tours.
• Prepare, process and sign all leases and related forms for all units.
• Collect rents and handle delinquent accounts in a timely and efficient manner.
• Receive and process service requests.
• Assist with maintaining property social media pages.
• Support/back up the Community Manager when needed.
• Complete regular and special reports and duties as directed by Community Manager.
• Work with maintenance team to communicate daily work orders, turn over instruction and regular property maintenance.
• May be required to assist at other Conifer locations as needed
• Ensure that residents are provided with a clean well-maintained community. Perform any necessary touch up cleaning that may be needed when you first arrive (all common areas, entry and model).
• Perform move in inspections and generate applicable work orders as required.

Requirements

• Some accounting/bookkeeping experience or math aptitude needed to assist with rent reporting, collections, variances.
• Demonstrated excellent written/oral communication skills.
• Excellent interpersonal and customer service skills.
• High School Diploma or Equivalent required.
• Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.
• Yardi, Boston Post or other property management, housing software experience helpful or will train.
• Ability to exercise good business professionalism and business judgment at all times.
• effective problem-solving skills.
• Minimum 1-3+ year’s prior experience in apartment housing with affordable housing/Tax Credit, RD, HUD programs a plus.
• Prior office support/clerical experience needed; ability to keep accurate records.
• ability to meet all required deadlines.
• Able to work both independently and a team.
• Certification Preferred or willing to obtain: COS (Certified Occupancy Specialist) LIHTC (Low Income Housing Tax Credit)
• Strong organizational, time management, and multi-tasking skills
• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook).
• Degree: AAS Degree or some college preferred
• Physical attendance at assigned work location during scheduled hours is essential.
• Flexibility – able to prioritize projects and adapt work projects quickly when needed.
• Prior leasing, marketing, event planning, customer service experience helpful, with ability to provide residents and prospects with excellent customer service.
• Compliance experience (LIHTC, HUD-Section 8, other) preferred or willing to train.

Benefits

• 40 Hours per Week
• Non Exempt

Training + Development

Interview process

Visa Sponsorship

Security clearance