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Accommodations Supervisor - Montney Lodge, BC
Dexterra Group
Supervising day-to-day operations of accommodation department including housekeeping, janitorial, guest services, and maintenance request tickets.
13d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Edmonton, Alberta, Canada
Onsite
Company Size
9,000 Employees
Service Specialisms
Facility Management
Asset Management
Building Services
Energy Services
Construction Management
Engineering Services
Project Management
Sustainability Services
Sector Specialisms
Business & Industry
Construction
Defence & Security
Education
Energy
Role
What you would be doing
inventory control
staff scheduling
workload allocation
client satisfaction
billing reports
occupancy forecast
- Order and control inventory of all housekeeping and office supplies required for the lodge.
- Communicating and ensuring that all employees are aware of their shift schedules and recording confirmation of work attendance.
- Allocate daily workloads to the housekeeping department.
- Logging and storage of clients lost and found items.
- Supervises staff to ensure the highest levels of customer service are maintained in all areas of responsibility in accordance with company, client, and guest expectations.
- Manage the day-to-day operations of the front desk and housekeeping department.
- Resolve and manage client concerns to maintain a high level of customer satisfaction and quality.
- Process and complete weekly billing reports for our clients.
- Work closely with the Lodge Manager in leading and coordinating overall operations.
- Supporting with all roles in the front of the house with Guest Service ensuring client satisfaction, check in and check out responsibilities to ensure on the highest level of guest satisfaction and accuracy to company standard.
- Set the standard for other employees, in terms of work ethics and personal conduct.
- Processing maintenance work ticket daily and ensuring that the tickets are completed to company standard
- Maintaining a clean and organized work environment
- Ensure that all guest reservations are reviewed and uploaded into the organizations software system based on room availability.
- Distributing daily/monthly reports to our clients.
- Provide weekly occupancy forecast to housekeeping and kitchen staff.
- Assisting with set-up and organization of special events on site.
What you bring
hospitality
accommodation
supervisory
excel
degree
listening
- You have advanced knowledge of the principles and practices within the accommodation discipline in the hospitality profession, including experiential knowledge for management of people and complex problems. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that she/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- 4 experience in Front Office/Housekeeping/Guest Services, including at least 2 years supervisory experience.
- You have knowledge of computer programs (Microsoft Excel, Microsoft Word, Outlook, Logistiks or similar reservation software)
- Bachelor’s Degree Business Administration preferred.
- High school or equivalent education required.
- You have an effective leadership style, positive outgoing personality and effective listening skills
- Extended health and dental benefits plus employee and family assistance program.
- Excellent home and work life balance on rotational schedule of 20 days on and 10 days off.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment drug, alcohol, and fitness to work test
People also searched
Company
Overview
$1 billion
Annual Revenue
The company generates approximately $1 billion in annual revenue, reflecting its strong market presence and operational efficiency.
$100 million
Q4 EBITDA 2023
The company achieved a record Q4 EBITDA of $100 million in 2023, demonstrating significant profitability and financial performance.
75+ years
Industry Experience
With roots in over 75 years of independent Canadian companies, the organization has a long-standing presence and expertise in its sectors.
- Evolved via M&A and rebranded as Dexterra in 2020, building on a legacy of independent Canadian companies.
- Provides full-spectrum infrastructure solutions, serving sectors like aviation, defence, education, healthcare, hospitality, transit, and government.
- Operates in Canada and the U.S., offering services in facilities management, remote camps, modular buildings, reforestation, fire-fighting, matting, and catering.
- Recent strategic move: selling modular unit to double down on core facilities, accommodations, forestry, and energy segments.
- Safety First
- Customer Focused
- Accountability and Ownership
- Sustainability
- Innovation
- Collaboration
- Integrity
Net-zero by 2050
Carbon Emissions Target
Aiming to achieve carbon neutrality by the year 2050 through comprehensive sustainability efforts.
- Reduction in greenhouse gas (GHG) emissions across all operations
- Implementation of energy-efficient solutions and renewable energy projects
- Focus on sustainable resource management and waste reduction
- Ongoing sustainability reporting and transparency
- Commitment to a diverse and inclusive workplace
- Ongoing focus on gender equality and increasing female representation in leadership roles
- Promoting equal opportunities for all employees
- Implementation of training programs aimed at fostering an inclusive culture
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