Arcus Fm
Technology‑led facilities management simplifying estate operations with smart maintenance and remote monitoring
1 days ago
$25,397 - $25,397
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Cirencester, England, United Kingdom
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Sector Specialisms
Description
call handling
job logging
portal management
kpi monitoring
schedule management
contractor liaison
In this position you will work closely with the Account Manager to manage account performance under the TRIOS contract, ensuring client satisfaction while handling maintenance queries, job requests and administrative duties through our internal software and client portals.
- Receive inbound calls from customers and address maintenance queries.
- Respond to enquiries and new job emails from existing customers.
- Record job requirements and priorities accurately in internal software and client portals.
- Provide first‑contact resolution for customer issues whenever possible.
- Perform Customer Support Centre administrative tasks, including monitoring team inboxes.
- Liaise with internal departments and external contractors to obtain job updates and estimated arrival times.
- Follow daily, weekly, and monthly team job schedules.
- Communicate with contractors to obtain outstanding job updates.
- Collaborate with management to meet client and business objectives.
- Monitor key performance indicators and follow up as required.
Requirements
customer service
microsoft office
communication
problem solving
organised
flexible
We are looking for a motivated individual with customer service experience to join our team at the Cirencester site as a Contract Coordinator. The role is permanent and involves being the first point of contact for clients, delivering the company’s service expectations and supporting both internal and external departments.
The ideal candidate has a background in customer service, call‑centre or retail environments, strong communication and problem‑solving skills, and is proficient with Microsoft Office and other IT systems. They should be organised, able to process data quickly, and demonstrate a flexible, ‘can‑do’ attitude.
Benefits
We offer a competitive salary of £25,397 plus a 4 % bonus, 25 days of annual leave plus bank holidays, a matched pension contribution, health cash plan, life assurance, and a range of discounts, vouchers and funded training opportunities.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
Over 80%
Self-Delivery Coverage
Delivers the majority of its facilities services across the UK through a dedicated team of engineers and cleaners, showcasing operational efficiency.
1,800+
Connected Sites
Managed through its proprietary IoT platform, Helix, which aggregates real-time data, earning the company accolades like the Digital Impact Award.
Four awards
Operational Excellence
Consecutive RoSPA Gold awards highlight its commitment to safety and operational discipline, including a first-ever Gold for fleet safety.
- Financially fuelled by rapid tech adoption, it acquired BEMS in September 2020 to deepen in-house energy and control expertise.
- Typical projects blend hard services (M&E, refrigeration, BMS, building fabric) with soft services (cleaning, grounds, security) across sectors like retail, logistics and hospitality.
- Clients include major retailers and cooperatives, underpinned by a 24/7 UK-based helpdesk and a full-service integrated FM model.
Culture + Values
- Our values are based on the core principles of honesty, integrity, and respect.
- We promote a culture of collaboration, customer focus, and continuous improvement.
- We are committed to delivering excellence in every aspect of our business, from service delivery to customer relationships.
- We foster a supportive and inclusive environment that enables people to thrive and succeed.
Environment + Sustainability
2030
Net-Zero Emissions
Committed to achieving net-zero carbon emissions company-wide.
- Focused on reducing energy consumption and improving energy efficiency across all operations.
- Employs sustainable practices, including the use of eco-friendly technologies and reducing waste to landfill.
- Works closely with clients to reduce environmental impact through energy management and sustainability initiatives.
Inclusion & Diversity
40% Women Leadership
Gender Balance in Leadership
The company has increased the representation of women in leadership roles, demonstrating a commitment to gender diversity.
- Values diversity and inclusion as essential components of its business strategy.
- Actively promotes gender balance and has a strong focus on attracting and retaining a diverse workforce.
- Offers training and development programs to support career progression for underrepresented groups.