Technical Support Specialist - Imaging

In this dynamic position, you'll combine your scientific knowledge and technical aptitude to provide expert support on sophisticated imaging instrumentation and software. You'll be responsible for installations, customer training, troubleshooting, and technical service, while also assisting the commercial team with pre-sales demonstrations and customer evaluations.

• Conduct preventative maintenance and minor repairs in collaboration with the service team.
• Support sales and applications teams with product demonstrations and technical expertise.
• Install and verify imaging systems at customer sites, ensuring users are fully trained and confident.
• Proactively engage with customers, sharing feedback and insights with the wider business.
• Provide on-site, phone, and remote technical support, troubleshooting and resolving technical or application issues.
• Deliver customer training and support to maximize instrument performance and user satisfaction.

Are you a technically minded life scientist who enjoys working hands-on with cutting-edge imaging technologies?

Do you thrive on solving problems, supporting customers, and staying at the forefront of biomolecular innovation?

This is an exciting opportunity for someone who enjoys variety, blending science, technology, and customer interaction, while representing a company known for innovation, reliability, and scientific excellence.

UK (Ideally based in the Golden Triangle: Cambridge, Oxford, or London)

• Excellent communication skills - able to train, present, and support customers with professionalism and clarity.
• Commercial awareness and a customer-first mindset.
• Full UK driving licence and willingness to travel frequently (50-65%).
• 2-3+ years of laboratory experience with molecular biology, proteomics, or imaging applications.
• Degree (BSc, MSc or PhD) in Biochemistry, Molecular Biology, Cell Biology, Biophysics or a related discipline.
• Strong technical aptitude and hands-on experience with complex laboratory instrumentation and scientific software.

Competitive salary (£) + car allowance + bonus + excellent benefits

• Real career development potential within a respected global scientific technology company.
• Competitive salary, company car allowance, performance bonus, and comprehensive benefits package.
• Opportunity to work with innovative imaging systems that advance biomolecular discovery.