Technical Support Engineer II (Hybrid: Portland, OR - US)
Energy Solutions
Provide technical support, troubleshoot, and manage software issues for clean energy incentives.
15 days ago ago
$85,000 - $115,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Portland, OR
Hybrid
Company Size
589 Employees
Service Specialisms
Energy Consulting
Renewable Energy Solutions
Energy Efficiency
Sustainability Consulting
Engineering Services
Project Management
Design and Implementation
Sector Specialisms
Decommissioning & Decontamination
Waste Management
Federal Services
Nuclear Services
Industrial
Oil and Gas Exploration
Environmental
Energy Storage
Role
What you would be doing
issue resolution
ticket management
dev support
custom software
documentation
team support
- Troubleshoot and reproduce technical issues and develop technical solutions
- Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables
- Provide support, direction, and guidance to team members
- Respond to support tasks with timely solutions
- Engage with our software development teams to support our development environments
- Collaborate with client teams and technical staff to support custom software systems
- Contributing to our documentation through knowledge articles and runbooks
What you bring
python
jira
soc 2
bachelor's
5 years
multitasking
- Experience collaborating directly with other staff such as engineers and project managers
- Experience with SOC 2 a plus
- Strong multitasking, documentation, and decision-making skills
- Energy efficiency/renewable energy domain experience a plus
- Minimum 5 years of relevant experience
- Bachelor's degree in computer science (or related field) preferred but not required
- Familiarity/experience with Jira, Confluence, Slack and SharePoint a plus
- Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users
- Experience with Jira Software and other Atlassian products, or similar
- Strong interpersonal communication skills, both verbal and written
- Self-motivated, detail-attentive, and have a desire for continuous learning
- Experience with Python scripting
- Self-manage time and work under minimal guidance
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- compulsory background check required
- drug screen required
- authorization to work in the u.s. indefinitely required
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Company
Overview
1995
Company Milestone
The company was founded, marking the beginning of its mission-driven journey in clean-energy innovation.
30 Years
Experience & Achievement
Celebrating three decades of leadership in designing and implementing impactful clean-energy programs.
- Pioneering market-based clean-energy programs.
- Specializing in engineering and administering upstream/midstream incentive programs.
- Award-winning efforts in demand management, distributed energy, building codes & appliance standards.
- Drives distributed energy resource programs including solar, storage, community solar, and DER incentive design.
- Partners on clean transportation, assisting fleets from transit authorities to delivery giants in EV infrastructure and planning.
- Supports utilities, governments, and private clients with policy advocacy, technical analysis, analytics, and creative program design.
- Operates seven offices across six states, serving clients nationwide with diverse, high-impact energy, carbon, and water solutions.
900% savings
Upstream Program Efficiency
Program designs that achieve significant savings through upstream and midstream approaches compared to traditional downstream solutions.
- Focused on creating large‑scale environmental impacts
- Provide cost effective, market‑based carbon, energy, and water management solutions
- Leverage the power of the market to deliver large scale carbon, energy and water use savings
- Apply experience and expertise in market incentive programs, flexible demand response, solar and storage, and policy and building codes
- Support development and deployment of demand management technologies to integrate with energy efficiency
- Deliver smart and effective codes and standards through policy and technical expertise
- Manage distributed energy resources programs to reduce technology barriers and increase access
64 Million Tons
GHG Reduction
Annual reduction of greenhouse gas emissions achieved through supported initiatives, contributing to global climate goals.
1.5 Million Homes
Electricity Savings
Annual electricity savings achieved, equivalent to powering 1.5 million homes annually.
Over 2 Years
Water Savings
Annual water savings equivalent to Houston’s domestic water use for more than two years.
- Natural gas savings equivalent to all annual residential gas use in Maine, New Hampshire, Vermont, Massachusetts, and Rhode Island
- Offer solutions in building decarbonization, energy efficiency, demand management, renewables & distributed energy resources, and clean transportation
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