Uptime Engineer
Smt Gb
Desk‑based engineer maintaining and improving equipment uptime for customers
9 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Warrington, England, United Kingdom
Onsite
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Turnkey
Sector Specialisms
Construction
Aggregates
Processing
Recycling
Crushing
Screening
Washing
Role
What you would be doing
machine diagnostics
quote management
support escalations
maintenance strategy
data management
bulletin action
- Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
- Use inspection reports, oil analysis, and internal systems to identify and address machine issues
- Oversee and support parts and service quotes to increase incremental work on contract machines
- Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
- Develop maintenance strategies based on contract fleet trends to improve reliability and performance
- Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
- Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
- Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
- Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
- Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
What you bring
nvq3
condition monitoring
heavy plant
ms office
technical reports
problem solving
- Able to build good working relationships with internal and external stakeholders at all levels
- Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
- Excellent communication skills both written and verbal
- Ability to work at pace and using own initiative
- Able to produce and understand technical reports
- NVQ Level 3 in Plant Maintenance or equivalent
- Condition Monitoring experience
- Experience working in a technical support or project coordination
- Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
- Strong IT skills with the ability to use all MS packages and systems
- Ability to troubleshoot and solve problems efficiently
- Family Leave - Enhanced maternity, paternity and adoption leave
- Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
- That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits
- Free Physio Access - Speak to a physio by phone or video
- Discounts Platform - Save on groceries, holidays, shopping and more
- Car Leasing - Salary sacrifice schemes through Tusker or Octopus
- Pension - We match your contributions up to 5%
- Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
- Retirement Support - Enjoy bonuses and phasedown days when its time to retire
- 24/7 GP Service - Private GP access anytime
- IVF Support - Paid time off for treatment and appointments
- Cycle to Work - Save on a new bike and accessories
Information not given or found
Interview process
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Company
Overview
- A leading provider of construction and mining equipment in the UK.
- With decades of experience supporting sectors including construction and mining.
- Offers state-of-the-art machinery, from excavators to loaders, tailored to diverse project needs.
- Works on large-scale projects in both public and private sectors, particularly in mining and heavy civil works.
- Ensures customers have access to the latest technologies and reliable service.
- Thrives on deep market knowledge and a customer-centric approach to project solutions.
- Customer First
- Collaboration
- Integrity
- Excellence
- Innovation
- Safety
Net Zero 2050
Sustainability Goal
Aiming to achieve net zero emissions across operations by eliminating or offsetting all carbon emissions.
- Commitment to reducing carbon emissions across operations
- Adopting energy-efficient practices and technologies
- Promoting circular economy through product life cycle management
- Utilizing sustainable packaging solutions
- Ensuring environmental compliance in all operations
- Promoting equal opportunities in recruitment and career development
- Ensuring diverse talent pools in hiring processes
- Supporting gender balance across all levels of the company
- Dedicated employee resource groups for inclusion and support
- Regular monitoring and reporting of diversity metrics
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