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Leasing Manager
Placemakr
Placemakr creates and operates flexible, tech-enabled living spaces for business and leisure travelers.
Oversee leasing operations, lead the leasing team, and ensure resident satisfaction.
Foster a "one team" mentality by collaborating effectively with all property team members contributing to a cohesive and supportive work environment.
Effectively resolve all escalated resident issues with autonomy and in a timely manner, exercising exceptional judgement and decision-making skills.
Review and approve lease applications, negotiate and execute leases and lease renewals and own ongoing weekly, monthly and quarterly reports as required. Collaborate effectively with and receive approval from property, Area and Asset Management leadership for all negotiations and renewals.
Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your leasing team and our residents with any tasks necessary to maintain operational excellence (including marketing, prospecting, touring, completing administrative duties related to lease execution and renewals, and answering resident questions), delegating tasks, resolving delinquent accounts and effectively communicating across departments.
Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
Own the day-to-day management of your team of Leasing Agent(s), by leading daily stand-ups and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing all team members, tracking and documentation of time and attendance infractions and ensuring coverage for any call-offs.
Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
Process rental payments, oversee in-house/external rent collection efforts and own delinquency processes as needed. Review, process and execute all evictions with support and approval from your direct leader, as necessary.
As the leader of the department, own performance management processes and hiring decisions for your Leasing team, with support from your property leader.
Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, resident renewals, brand standards and consistently positive resident reviews.
Consistently train new hires on resident satisfaction and leasing operational standards and share best practices with new and tenured colleagues to foster a culture of continuous improvement.
Create and execute leasing competitions, training and coaching for leasing team members to ensure high levels of motivation, improvement and results.
Own scheduling creation and communication for your team, utilizing market trends and following all Placemakr scheduling policies and procedures.
Conduct regular audits of team member’s prospecting messages, tours, lease administration. Move-in files and renewal administration to ensure adherence to company standards. Work with your property leader to provide feedback on observed trends or issues.
What you bring
multi-family
yardi
leasing reports
team lead
negotiation
communication
Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
You are knowledgeable about leasing rules and FFH regulations, and have strong skills in negotiating and closing deals
Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
Demonstrated experience effectively resolving escalated resident issues with a high-level of autonomy, including payment and/or delinquent account issues and reconciliations.
You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
Leasing Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Leasing Managers and an exceptional guest experience.
Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with Placemakr standards.
4+ years of experience in multi-family leasing (required) with experience in a Class-A or lease-up building (strongly preferred)
Ideate, communicate and support your team with execution of ongoing resident events, increasing resident satisfaction and retention.
Previous experience with property management system(s) and/or lease administration systems (Yardi strongly preferred)
Previous experience with weekly, monthly and quarterly leasing reports
2+ years of experience as a team lead, supervisor or mentor, which allows you to excel at supervising all resident-facing team members
Benefits
Medical, Vision & Dental Insurance plan options
Monthly cell phone reimbursement and health & wellness stipend
Competitive salary
Paid Life Insurance
Flexible Spending Account & Health Savings Account options
Management Training Program
Paid Parental Leave
PTO increases to 25 days per year after 2.5 years of employment
401k + 4% employer matching program
Up to 8 floating holidays per year so you can celebrate what matters most to you!
20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
Company stock options
Plus, discounts to stay at select Placemakr properties all over the US
ZayZoon as an option to access your paycheck before your payday
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