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Service Delivery Manager
Sulaiman Alqudaibi Co. For Grp & Plastic Products
23d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
West Midlands, England, United Kingdom
Hybrid
Company Size
21 Employees
Service Specialisms
Manufacture of GRP/FRP pipes & fittings
Installation of GRP/FRP pipes & fittings
Manufacture of GRE pipes & fittings
Production of polymer concrete jacking pipes
Production of polymer concrete manholes
Design and turnkey solutions
Corrosion‑resistant pipeline solutions
No‑dig/microtunneling installation services
Sector Specialisms
Industrial
Commercial
Residential
Water Resources
Infrastructure
Energy
Marine
Transport
Role
What you would be doing
service management
service level management
roadmap intelligence
meeting coordination
experience management
performance analysis
- Act as the primary service management contact for the customer,
- Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement,
- Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified,
- Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule,
- Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations,
- Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business,
What you bring
independent work
customer service
systems knowledge
relationship management
adastra
itil
- Able to work on own initiative, making effective decisions and collaborate within a team dynamic
- The ideal candidate should have a strong customer-focused background, preferably with previous customer-facing experience within healthcare
- Demonstrate understanding of common customer service tools and processes
- Excellent business and relationship management skills
- Experience working with software like Adastra, or similar products
- Ability to travel to and from customer sites, and other offices used for external and internal meetings
- Expert knowledge of ITIL standards
- Commercially astute, with excellent customer facing/customer service skills
- Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
- Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
- Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- Income protection insurance Providing you with support and assistance when you need it most
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
- Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1968 Founded
Year Established
The company was founded in 1968, marking its origins as Polyglass.
40 Year Lifespan
Product Durability
GRP pipes are designed for long-term reliability, offering a 40-year lifespan.
4 Meters Diameter
Pipe Capacity
Manufactures heavy-duty pipe systems capable of reaching 4 meters in diameter.
32 Bar Pressure
Pressure Capability
Offers pipe systems with a remarkable 32 bar pressure capacity.
- Pioneered polymer concrete manholes and jacking pipes in the early 1990s and added GRE pipes in 2000.
- Achieved ISO 9001 and ISO 14001 certifications and became the first fully Kuwaiti‑owned GRP pipe supplier approved by Kuwait Oil Company.
- Supplies major infrastructure customers like Kuwait’s Ministry of Public Works and exports to Qatar and Singapore.
- Manufactures a broad product range: GRP/FRP pipes, GRE pipes, polymer concrete jacking pipes, manholes and GRP tanks.
- GRP pipes are produced via dual filament and continuous winding—durable, corrosion‑resistant solutions for sewage, desalination, subsea and industrial uses.
- A fully Kuwaiti, independent manufacturer—unique in Gulf‑region GRP production without foreign partnerships.
- Quality commitment to manufacturing high-standard products.
- Customer satisfaction through continuous innovation and excellent service.
- Continuous improvement of operational efficiencies.
- Sustainability in production and operations.
- Dedicated team approach to delivering superior products.
- Commitment to reducing environmental impact throughout production.
- Utilization of eco-friendly raw materials where possible.
- Ongoing energy efficiency initiatives.
- Implementing waste reduction practices in manufacturing processes.
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