Description

We’re looking for a Lead Software Engineer to lead and scale our Technical Support organization, which operates in three squads. You’ll own function‑level performance, delivery quality, and team growth, working closely with the Squad Leads to coach, unblock, and continuously improve support operations. The role blends leadership and execution, with roughly 70 % of time spent leading through Squad Leads and 30 % as a hands‑on engineer, staying close to the technical core of configuration, deployments, QA, monitoring, troubleshooting, and automation. As the team scales from 9 to 15 engineers, you’ll ensure reliability and speed while collaborating with Project Management, Engineering, and Product teams to guarantee correct deployment, performance optimization, and 24/7 monitoring of customer sites.

• Configure and calibrate sensors, define intersection layouts, and manage traffic‑light controller and V2X integrations using Derq Deployment Manager.
• Deploy and maintain edge Linux servers, routers, and network infrastructure, and provide support for demo setups and hardware staging.
• Lead the QA squad, enforce release quality gates, and coordinate validation of fixes and new features with Product and Engineering.
• Monitor live systems for uptime, performance, and sensor health; troubleshoot Level 1/2 issues and escalate Level 3 issues to Engineering.
• Manage and mentor three Squad Leads and their support engineers, set priorities, ensure SLA compliance, and support recruitment and onboarding.
• Participate in engineering sprints, contribute to GitHub repositories, and provide structured feedback to Product and Engineering.
• Identify repetitive tasks and implement automation, improve monitoring dashboards, alerting, and system health checks, and maintain documentation, runbooks, and playbooks.
• Apply strong Linux server administration, networking fundamentals, and scripting (Python, Shell) for automation.

Requirements

This role is ideal for a technically strong leader who enjoys solving real‑world system challenges and wants to grow and mature a high‑performing technical support organization.

Candidates should hold a Bachelor’s degree in Computer Science, IT, Electrical Engineering, Computer Engineering, or a related field, and have 8–10 years of experience in software technical support or systems support engineering. Additionally, 4–8 years of experience leading technical teams, preferably through team leads or supervisors, is required. Experience with traffic systems, smart infrastructure, video analytics, or IoT deployments is a strong plus.

• Communicate effectively with customers and internal teams, demonstrate proactive organization, and solve problems efficiently.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance