Representative, Billing 1

Description

• Become competent in SAP in identifying issues, taking actions towards resolution; ensuring all exceptions are resolved accurately and timely
• Completes service orders entered from customer service
• Performs all aspects of Billing, including Exceptions, Adjustments and Complaints efficiently and timely
• Receives and processes billing transactions and requests. Further escalates items of a complex nature to the designated level of responsibility
• Assists with meter reading exceptions
• Ensures timely, accurate and quality billing processes and performs troubleshooting when necessary
• Monitors bill production activities conducted by Liberty Utilities or any contracted billing vendor

Requirements

• Requires the ability to perform advanced mathematical operations and /or moderately complex statistical and/or accounting methods
• Customer Centric
• High School diploma or a General Equivalency Diploma (GED) and two years of progressively responsible related experience
• Utility industry experience preferred
• Valid Operator’s Driver’s License and proof of current insurance. The employee must have the availability to travel if needed by the company and, accordingly, must possess or be eligible to obtain a US Passport.
• Requires advance knowledge of various software applications to create documents, reports and/or graphics
• Requires the ability to communicate with internal and/or external customers
• Owner mindset

Benefits

• Continuous learning

Training + Development

Interview process

Visa Sponsorship

Security clearance