Description
equipment startup
warranty verification
service invoicing
asset records
pronto forms
connected service
The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization with equipment startup, warranty, and service coordination. Reporting initially to the Regional Service Manager and later to the Branch Service Manager, the EqCM is accountable to the HVAC Equipment Operations Manager and serves as the single point of contact for EqNA customers, working closely with the Customer Resource Coordinator.
- Support EqNA sales during project estimates by determining appropriate service delivery method (S/R or Service Mechanical).
- Provide custom quotes for service items outside the PCAT policy.
- Verify branch technicians are trained for contracted equipment and coordinate additional training with TBSM and BSM as needed.
- Attend RTO meetings for complex projects or PSA contracts and identify service/warranty scope concerns.
- Validate PSA details with SAE/Agent Project Owner and supply necessary documentation.
- Conduct weekly service turnover meetings with SAEs and BOM to coordinate and monitor current and future service scopes.
- Introduce Connected Service capabilities to customers.
- Coordinate directly with EqNA customers for all scheduled work and schedule changes.
- Ensure asset records are correctly created in NxGen and assigned to the proper site with CRC and SAE.
- Manage FOB Destination deliveries with CRC and technicians, communicating updates to SAE and the customer.
- Verify warranty information in Warranty Navigator and resolve any discrepancies with SAE and the Warranty Admin team.
- Monitor Long‑Term Storage requirements and coordinate with SAE and the customer.
- Promote use of Pronto Forms for pre‑startup checklists, startup, inspections, and warranty work.
- Ensure equipment startup is completed, resolve issues, and provide startup documentation to the customer.
- Enter startup dates in NxGen and register equipment in Warranty Navigator; deliver warranty certification to the customer.
- Work with CRCs to invoice service requests promptly after scope completion.
- Act as first point of contact for warranty requests, coordinating dispatch and claim filing with CRC and WSC.
- Escalate and resolve issues hindering warranty work, including parts and resource availability, and collaborate with technical support to speed cash collections.
- Facilitate technical support for EqNA customers as needed.
Requirements
10+ years
engineering degree
ms office
adobe writer
hvac knowledge
project management
Ideal candidates bring over ten years of industry experience or a technical engineering/construction degree, strong Microsoft Office and Adobe Writer skills, and the ability to work both independently and collaboratively. They possess excellent verbal and written communication, interpersonal, conflict‑resolution, and project‑management abilities, with a keen eye for detail. Preferred qualifications include a BA in Engineering or Construction, HVAC equipment knowledge, and advanced MS Office proficiency.
- 10+ years of industry experience or a technical engineering/construction degree graduate.
- Proficiency with Microsoft Office (Word, Excel, Outlook), Adobe Writer, and basic Windows operating systems.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- Strong interpersonal and collaborative abilities.
- Good conflict‑resolution skills.
- Ability to represent Johnson Controls positively and communicate across varying technical levels.
- Demonstrated capability to manage many diverse projects simultaneously with professionalism and persistence.
- Strong organizational skills and attention to detail.
- Preferred: BA degree in Engineering or Construction.
- Preferred: HVAC equipment knowledge.
- Preferred: Advanced proficiency with MS Office Suite.
Benefits
Johnson Controls is a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining building performance for people, places, and the planet. The company offers an empowering culture where employee voices are heard and professional development is supported through meaningful projects and learning opportunities.
The compensation package includes a competitive base salary, a comprehensive bonus program, three weeks of paid vacation, holidays, sick time, and three PTO days per year. Employees also receive a full benefits suite—401(k), medical, dental, and vision coverage effective day one—plus product and cross‑training opportunities, a collaborative team environment, safety focus through a Zero Harm policy, scheduling support, and employee discount programs.
Training + Development
Information not given or found
