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I&M Manager
Tillman Fiber
Lead and manage field installation and maintenance teams for fiber network projects in Florida.
9d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Palm Beach, FL
Field
Company Size
46 Employees
Service Specialisms
Construction services
Engineering
Design
Technical Services
Project Management
Sector Specialisms
Residential
Commercial
Role
What you would be doing
technical oversight
data management
project coordination
scheduling
customer escalation
quality control
- Communication and Reporting: Communicate updates on technical support, network changes, and field issues, ensuring timely and professional outreach to customers and stakeholders.
- Technical Oversight: Participate in field testing and maintenance to ensure network stability and compliance with FCC and company design specifications.
- Data Management and Reporting: Maintain accurate records for installations, repairs, and FCC compliance, producing regular updates and reports for senior leadership as needed.
- Project Coordination: Collaborate closely with the Senior Manager, Project Management, Network Operations, Engineering, and I&M vendors to align resources, manage staffing, oversee inventory, and maintain timelines to achieve project objectives across Florida.
- Scheduling and Productivity: Collaborate with technicians to manage daily I&M schedules, optimize productivity, and address any staffing needs for upcoming projects.
- Customer Escalation and Support: Address escalations related to installation and repair issues, keep customers informed, and work directly with I&M Technicians and Vendors to resolve challenges.
- Quality Control and Safety Compliance: Oversee installation and maintenance activities to ensure compliance with safety standards, proper work methods, and high-quality outcomes.
- Supervision and Team Management: Lead and mentor I&M Technicians and Vendors, providing support, guidance, and training on company standards, procedures, and FCC compliance.
What you bring
excel
field supervision
telecom
problem solving
project management
wi‑fi
- Technology Skills: Proficiency with Microsoft Office Suite, particularly Excel and project management software.
- Field Presence: Must be able to work in the field daily, actively supervising teams, overseeing installations, meeting with customers when needed, and ensuring adherence to safety and quality standards on-site.
- Experience: 3+ years in installation and maintenance within a telecom, cable, or related technical field, with previous supervisory or management experience.
- Analytical Skills: Proficiency in gathering and interpreting data, problem-solving, and making informed decisions for field operations.
- Project and Team Management: Strong organizational and project management skills with the ability to prioritize, plan, and adjust work according to changing project needs without missing deadlines.
- Travel and Flexibility: Ability to travel within Florida as needed; open to working in a variable schedule if required.
- Technical Knowledge: Familiarity with Wi-Fi access points (Nokia preferred), field service management platforms, and experience with switch and router installation/configuration.
- Competitive Salary
- Paid parental leave.
- Competitive benefits and wellness package, including medical, dental and vision coverage.
- 401k plan with company match
- Generous PTO and 11 holidays annually
- Direct Hire Opportunity
- Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
- Collaborative environment, with on-the-job training and mentorship opportunities
- Employee Recognition Program
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$200M Investment
Initial Funding
Secured a $200M investment with potential to reach $500M from Northleaf Capital in 2023.
$815M Financing
Debt Financing
Raised $815M in debt financing for a Florida build-out in 2024.
$1B Funding Stack
Rapid Growth
Assembled a $1B funding stack in less than three years to scale fiber infrastructure quickly.
- Born within Tillman Global Holdings, combining seasoned fiber-optic expertise with cutting-edge network technology.
- Targets underserved US regions with wholesale FTTP networks offering dark fiber, Ethernet, and high-capacity access.
- Utilizes Nokia’s 10 Gb XGS-PON and Wi-Fi 6 mesh technology, partnering with major mobile operators like T-Mobile for integrated deployments.
- Led by telecom veterans from Verizon, Crown Castle, and Altice, successfully launching gigabit networks in key regions.
- Operates on an open-access model to serve both residential and commercial customers through strategic ISP partnerships.
- Foster a culture of ownership, accountability, and high performance.
- Committed to delivering high-quality service with integrity.
- Embrace a continuous improvement mindset, focusing on innovation and efficiency.
- Prioritize safety, health, and well-being in every aspect of work.
- Encourage collaboration and open communication across all levels of the organization.
2050 Net-Zero
Greenhouse Gas Emissions Target
The company has set a goal to achieve net-zero greenhouse gas emissions by 2050.
- The company has set ambitious sustainability goals to reduce waste and energy consumption.
- The company has implemented energy-efficient technologies across its operations.
- The company focuses on responsible sourcing and minimizing environmental impact in its supply chain.
- The company tracks and reports its sustainability progress regularly through measurable metrics.
- The company supports creating a diverse workforce and fostering an inclusive workplace.
- The company actively recruits from diverse talent pools to build a representative workforce.
- The company is committed to gender equality and aims to close the gender pay gap.
- The company maintains a clear goal to increase the representation of women in leadership roles.
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