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General Manager of Operations (POD 4 - East Valley)
Mark-Taylor, Inc.
Oversee multiple multifamily communities, drive ops, budgets, and team performance.
9d ago
$102,500
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chandler, AZ
Onsite
Company Size
216 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Role
What you would be doing
leasing management
budget forecast
kpi monitoring
property maintenance
team leadership
resident retention
- Participate in daily meetings to ensure operational efficiencies and interdepartmental communication.
- Develop and maintain leasing goals and effective lease expiration programs.
- Develop and implement sales and marketing plans to maximize the financial potential of the assets.
- Maintain product knowledge of Mark-Taylor communities as well as market conditions for competitor communities.
- Manage on-site team through training, motivation, and development programs.
- Create and manage staffing schedules to ensure they meet community needs.
- Lead and motivate the team to achieve operational excellence, while fostering a culture of trust, community, and team member engagement.
- Uphold Mark-Taylor’s commitment to excellence in customer service and company standards, including best practices, policies, and procedures.
- Prepare and convey all operational and financial data to the Managing Director.
- Oversee property management and preventative maintenance programs and ensure all safety programs are implemented and followed.
- Monitor and analyze key performance indicators, identifying areas for improvement and implementing corrective actions as necessary.
- Develop annual operating budgets/forecast and sales/marketing plans. Maximize net operating income through effective cost control and revenue improvement plans.
- Ensure compliance with all company and regulatory standards and operating procedures.
- Collaborate with the owners to identify community goals and objectives.
- Build and develop excellent relationships and rapport with key business partners, clients, and residents.
- Implement and monitor resident retention and lease renewal programs and ensure service requests are being followed-up on.
- Acquire and develop top-talent by providing structure, direction, ongoing feedback, and recognition.
- Analyze operational data to identify trends and recommend strategies for improvement, including recommended changes to rent/pricing strategies.
What you bring
osha
real estate
microsoft office
pms
financial management
project management
- Knowledgeable about OSHA laws and regulations.
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
- A real estate license is required for this position.
- Proficiency with Microsoft Office Suite.
- Strong understanding of financial management, budgeting, and forecasting.
- Computer literate with capability in PMS software, MS Office, and related communication tools
- Ability to analyze complex data, make informed decisions, and solve problems.
- Must possess strong attention to detail and sales ability.
- Proficiency in managing multiple projects and priorities simultaneously.
- Goal orientated, self-starter work ethic.
- 3+ years of experience as a Property Manager, District Manager, General Manager, or Regional Manager in a multi-family setting is required.
- Operational Experience: Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives, typically gained over 3 - 5 years.
- Ability to work a flexible schedule, including evenings and weekends.
- Capability to develop and execute business strategies and plans.
- Opportunities for career growth
- Medical, dental, vision benefits, including paid parental leave
- Employee referral program
- Paid time off, paid sick time, paid holidays, paid volunteer time
- Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
- MT Wellness program
- 401k with company match
- Employee appreciation events
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all employees undergo pre‑employment screening, including drug testing.
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Company
Overview
Since 1985
Founding Year
The company has been a leader in the multifamily development sector for over three decades.
$2.5B
Financial Assets
The company has built a substantial portfolio of multifamily properties across the Southwest.
20,000 Units
Developed Properties
The company has built thousands of high-quality multifamily units, making it a significant player in the market.
2021
Consulting Launch
The firm expanded its services to include full lifecycle consulting for real estate projects.
- Over nearly four decades, it grew into Arizona’s largest apartment developer and a major Class‑A landlord.
- Typical projects include luxury rental communities featuring centralized leasing, smart‑home tech, and premium amenities.
- Known for tech‑forward operations, it partnered with iApartments to deploy smart locks, leak sensors and self‑guided tours.
- Delivering an exceptional living experience for residents.
- Creating opportunities for employees to succeed.
- Commitment to quality, excellence, and integrity in every aspect of the business.
- Strong focus on teamwork and collaboration to achieve common goals.
- Encouraging continuous learning and professional development.
- Providing a supportive and motivating environment where employees are empowered to thrive.
2050
Carbon Neutrality Goal
Aims to achieve net-zero carbon emissions by the specified year through continuous progress.
- Committed to creating sustainable communities and reducing environmental impact.
- Incorporates eco-friendly practices in design, development, and property management operations.
- Ongoing efforts utilize energy-efficient technologies and sustainable materials.
- Employs water and energy-saving technologies in all new developments.
- fostering an inclusive workplace where all employees are valued and respected
- gender and ethnic diversity are core principles within recruitment and talent management processes
- specific programs aimed at providing leadership opportunities for women and minorities
- ongoing initiatives to track and improve gender diversity at all levels of the organization
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