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Community Relations Coordinator
Balfour Beatty Plc
Coordinating community relations for infrastructure projects, managing correspondence, stakeholder engagement, and reporting.
13d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Hybrid
Company Size
26,000 Employees
Service Specialisms
Construction services
Support services
Infrastructure investments
Project management
Engineering
Asset operation and maintenance
Infrastructure financing
Rail construction
Sector Specialisms
Residential
Off-site solutions
Pipe fabrication and installation
Infrastructure Investments
Construction Services
Support Services
Civil engineering
Building
Role
What you would be doing
client interaction
audit compliance
correspondence tracking
tone of voice
digital management
performance reporting
- Liaise with colleagues and client stakeholders to resolve issues or delays in correspondence workflows
- Assist in preparing for audits and reviews Provide training and support to team members on protocols and systems relating to community focused communications
- Ensure all correspondence is tracked and responded to within required timeframes, in line with the client’s public complaints and enquiries process
- Ensure all community focused communications comply with the client’s writing and tone of voice guidance
- Write, distribute, receive, log and archive all incoming and outgoing community focused communications
- Generate regular reports on correspondence status, volumes and performance metrics
- Act as a liaison between internal teams and external stakeholders to ensure clear and timely community focused communications are created and delivered
- Assist in the development of correspondence tracking systems and processes to ensure audit compliance and accessibility
- Create, format and quality-check outgoing community focused communications to ensure alignment with corporate and project standards, ensuring accuracy, completeness and compliance with project protocols
- Support the Customer and Communications Manager with external and internal communications where necessary
- Manage correspondence and maintain accurate records using digital document control systems (e.g MP Connect (CRM)
What you bring
experience
ms office
organisational skills
power bi
communication skills
technical info
- Prior experience in correspondence management, document control or project administration
- Competent in the use of MS Office applications and document management systems
- Strong organisational skills with an ability to manage multiple tasks simultaneously and prioritise under pressure
- Familiarity with project reporting tools such as Power BI or Excel dashboards
- Excellent written and verbal communication skills with attention to detail
- Experience working in a construction or infrastructure project environment
- Be able to quickly source and interpret technical information from a variety of sources and translate into customer-friendly written communications
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- internal and external communications may require background checks.
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Company
Overview
1909
Year Founded
The company was established in 1909, marking the beginning of its infrastructure legacy.
£10 billion
Annual Revenues
The company generated around £10 billion in revenue during the 2024 financial year.
FTSE 250
Stock Exchange Ranking
The company is listed among the top 250 firms on the FTSE Stock Exchange.
- It finances, designs, constructs and maintains roads, rail, energy plants, water systems, buildings and communities.
- Active across the UK, US, Hong Kong and Canada, it's known for ventures like HS2, Crossrail and major highway upgrades.
- Known for innovation, it uses digital tools, off-site manufacturing and automated plant to enhance safety and efficiency.
- An unusual highlight: it pioneered the Automated Cone Laying Machine, boosting roadworker safety on live highways.
- They focus on creating customer value and driving continuous improvement.
- They are distinguished by their highly skilled colleagues and partners.
- They deliver on their promises and prioritize doing the right thing.
- They prioritize personal safety above all else.
- They act responsibly to protect and enhance the planet and society.
- They foster a culture of positive communication.
- They collaborate tirelessly with their team and partners.
- They encourage growth and development continuously.
- They are committed to making a meaningful impact.
- They value every individual and their contributions.
Net Zero by 2045 & 2050
Emissions Reduction Targets
Aiming to achieve net zero for Scope 1 & 2 emissions by 2045 and Scope 3 emissions by 2050.
50% Emissions Cut by 2030
Carbon Reduction Goal
Joined the UN Race to Zero, committing to halve 2020 carbon emissions by 2030.
40% Waste Reduction
UK Waste Intensity Target
Achieved a 40% reduction in UK waste intensity in 2023.
£3B Social Value by 2025
Community Investment Goal
Aiming to create £3 billion of UK social value by 2025, accelerated from the original 2030 target.
- Over 300 people trained in Carbon Literacy by December 2023; 75% of UK highways procurement team completed Carbon Conscious Procurement training
- Joined the UN Race to Zero – achieving net zero by 2050
- Joined Cement 2 Zero trial to develop zero-emission cement, backed by £6.5 million government funding
- First construction company to secure Scottish Government funding to retrofit fleet to dual-fuel, aiming for ~40% carbon reduction per vehicle
60% by 2030
Minority Ethnic & Black Representation
Target to increase representation of Minority Ethnic and Black colleagues in the UK workforce by 60% from the 2021 baseline.
50% by 2030
Female Colleagues
Target to increase representation of female colleagues in the UK workforce by 50% from the 2021 baseline.
- Board‑level sponsorship for equality, diversity & inclusion by Group CEO Leo Quinn
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