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2nd Shift Manager - Janitorial and Building Maintenance Services
City Wide Facility Solutions
Manage and ensure quality of janitorial and maintenance services provided by independent contractors in client facilities within Central New Jersey.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
East Brunswick, NJ
Onsite
Company Size
5,000 Employees
Service Specialisms
Facility Management
Janitorial Services
Floor Care
Security Services
Landscaping
HVAC Services
Plumbing
Electrical Services
Sector Specialisms
Commercial Buildings
Retail
Office
Industrial
Healthcare Facilities
Educational Facilities
Hospitality
Government Buildings
Role
What you would be doing
client complaints
final reports
new accounts
contractor relations
complaint management
policy compliance
- 4pm - Clock in at our East Brunswick office. Meet with our Facility Solutions Managers to discuss any client complaints, new starts, feedback on cleaning crews, etc. Read the day's inspection reports. Confirm the accounts you'll visit tonight.
- 11:30 - 12am - Complete final report of what happened that evening, recommendations of any staffing changes, and confirmation that complaints were resolved.
- Oversee new account starts
- Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems
- Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including a nightly recap via email or phone message
- Make recommendations for work assignments and terminations when necessary
- Manage inspections, customer complaints, and customer requests following City Wide policies and procedures
- 5pm - 11pm - Visit accounts (typically visit a specific geographic area in Central New Jersey....could be Edison one night and Toms River another night, etc.). Visit accounts with complaints first and then check in on other accounts. Route is often planned out in advance for the week, but could change based on customer issues or emergencies. Take any phone calls from cleaning crews while in transit to troubleshoot issues.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
- Review scope of work and ensure quality assurance
What you bring
high school
management
cleaning
transportation
spanish
organized
- High school diploma required or equivalent experience in commercial janitorial services industry.
- Must have reliable transportation as job requires traveling to client sites across Central New Jersey
- Must be innovative and strive for continuous process improvement
- Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
- Handyman, carpet cleaning, strip/wax, etc. or other relevant experience a plus
- Strong planning, organization skills, and attention to detail
- Excellent communication and interpersonal skills
- Bilingual Spanish is highly desired
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted
People also searched
Company
Overview
- Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management.
- Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency.
- The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs.
- Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements.
- Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management.
- With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value.
- City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.
- Honesty
- Integrity
- Commitment to Excellence
- Customer Focused
- Teamwork
- Respect for Others
- Commitment to reducing environmental impact through sustainability initiatives
- Encouraging energy-efficient practices and use of environmentally friendly products
- Focus on waste reduction, recycling, and responsible disposal
- Work to ensure sustainable operations at all locations
- Active pursuit of energy conservation goals
- Promote a culture of inclusion by valuing diverse perspectives and backgrounds
- Support equal opportunities for all employees regardless of gender, ethnicity, or background
- Ensure fair and equitable compensation for all employees
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