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Procure to Pay Operations Associate

Accenture Services Pvt Ltd

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Invoice processing and Procure to Pay operations support within Finance Operations vertical.

12d ago

Junior (1-3 years)

Full Time

Bengaluru, Karnataka, India

Office Full-Time

Role

What you would be doing

p2p support

invoice queries

help desk monitoring

p2p systems

vendor support

process improvement

Collaborate with procurement, finance, and AP teams to ensure resolution of open issues
Troubleshoot and resolve issues related to Invoice queries and escalate complex cases when necessary
Primary point of contact for P2P-related queries via email, phone, or ticketing system.
Minimize Vendor/Supplier complaints and escalations by providing exceptional service and call control
Perform other duties commensurate with the post as per Client and Management guidelines Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for?
Maintain up-to-date knowledge of P2P policies, procedures, and systems
Monitor help desk tickets and ensure Service Level Agreements (SLAs) are met
Receive inbound calls and ensure that cases and interactions are logged correctly in HPSM
Identify recurring issues and recommend process improvements to enhance service quality
Assist vendors and internal teams with onboarding processes and account queries
Adhere to all company or departmental policies and procedures Accounts payable.
Maintain regular and punctual attendance in line with company policies and procedures
Adhere to all company or departmental policies and procedures Accounts payable
Report on all technical equipment (computer, phone, network) issues to team leader

What you bring

analytical skills

domain experience

communication skills

comprehension skills

p2p knowledge

problem solving

Strong Analytical skills
Relevant domain experience as voice inbound and outbound Roles and Responsibilities:
Excellent communication skills
Good Comprehension skills
P2P Knowledge – Helpdesk (Invoice processing, Payment, Vendor queries)
Time Management
In this role, you are required to solve routine problems

Benefits

You will be trained and provided with a moderate level of instruction on daily work tasks and detailed instruction on new assignments and decisions that you make that would impact your work

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance