Home Investment Customer Liaison Officer

Description

This role is home-based, with occasional travel across Worcestershire and Herefordshire to conduct customer visits upon completion of works. You will also be required to work from the group offices every two weeks for meetings and related activities.

We're looking for a friendly, organised and people-focused Home Investment Customer Liaison Officer to support customers receiving planned investment works across Worcestershire, Herefordshire and surrounding areas.

There's never been a better time to join us. You'll be helping us invest in people and places to create a stronger, more sustainable future, acting as the main point of contact for customers throughout their planned improvement works.

• Providing information, answering questions, and encouraging customer participation in the investment programme.
• Visiting customers after works are completed to ensure they're satisfied, understand new systems, and are signposted to additional support if needed.
• Helping create clear resource materials to support customers through retrofit works.
• Working closely with the delivery team to arrange survey appointments and help contractors gain access to homes.
• Supporting customers throughout the full improvement works journey.

Requirements

Home based with occasional travel

• Knowledge of sustainability and/or energy efficiency would be desirable
• Customer focussed with excellent communication skills and experience of working with contractors and consultants
• Ability to work outside of normal office hours as required
• Driving licence and use of own vehicle or alternative means of getting to required locations to undertake home visits and attend other Group offices
• Experience of working with and supporting customers, such as housing tenants
• Knowledge of construction and/or property management
• Experience of working with data and information systems

Benefits

£32,972 to £ 36,635 per annum (depending on experience)

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
• Learning and Development opportunities.
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).

Training + Development

Interview process

Visa Sponsorship

Security clearance