Appointment Setter

Description

Exceed customer service expectations by providing an outstanding experience to every potential customer

Initiate outbound calls for customer leads generated from the canvassing team.

Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.

Position Summary: Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution

Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.

Promote teamwork through consistency, reliability, and group cohesiveness

Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality

May be requested to work overtime on evenings and weekends dependent on business needs.

• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Initiate outbound calls for customer leads generated from the canvassing team.
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
• Promote teamwork through consistency, reliability, and group cohesiveness
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
• May be requested to work overtime on evenings and weekends dependent on business needs.

Requirements

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

High degree of dependability, motivation, and flexibility

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Must possess multi-tasking proficiency in ability to type while speaking to customers

Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns

Previous experience in a dynamic call center or customer service role

Home Improvement knowledge and or experience

Must possess effective verbal and written communication skills and other web-based programs

Must hold a valid driver's license.

Ability to adapt to new situations and learn quickly

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Ability to make decisions quickly by balancing company guidelines and customer needs

Ability to work independently as well as in a team environment

High School Diploma or equivalent.

• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• High degree of dependability, motivation, and flexibility
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
• Must possess multi-tasking proficiency in ability to type while speaking to customers
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Previous experience in a dynamic call center or customer service role
• Home Improvement knowledge and or experience
• Must possess effective verbal and written communication skills and other web-based programs
• Must hold a valid driver's license.
• Ability to adapt to new situations and learn quickly
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
• Ability to make decisions quickly by balancing company guidelines and customer needs
• Ability to work independently as well as in a team environment
• High School Diploma or equivalent.

Benefits

No travel required.

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment

Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs

Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.

Endless opportunity for growth and advancement. Just ask our current employees!

Fully paid Medical, Dental, and Vision benefits after 90 days

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

401k Savings Plan

Indoor work in a climate-controlled environment.

Industry-leading compensation package

Gym membership compensation – your insurance will help cover the cost of your gym membership!

Childcare benefits to support families

Normal Office Environment

Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.

High level of flexibility in a constantly changing environment

• No travel required.
• Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.
• Endless opportunity for growth and advancement. Just ask our current employees!
• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Indoor work in a climate-controlled environment.
• Industry-leading compensation package
• Gym membership compensation – your insurance will help cover the cost of your gym membership!
• Childcare benefits to support families
• Normal Office Environment
• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
• High level of flexibility in a constantly changing environment

Training + Development

Interview process

Visa Sponsorship

Security clearance