Traffic Management Center Operator

Description

• The employee is frequently required to stand, walk and sit
• Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events, associated back-ups, delays, alternative routes, and Amber/Silver alerts
• Utilizes our DYNAC Advanced Traffic Management System (ATMS) software application for real time monitoring of traffic flow, entry of incident information and updates, and incident response and management
• Sends Traffic Advisories emails and updates classifying the accident type, severity and outlining the event details ex., injuries, lanes blocked, traffic backup, property damage, etc.
• Detects and verifies field device failures with system diagnostics (MOMS) and provide rapid notification to ITS Maintenance staff for remedy
• While performing the duties of this job, the employee is regularly required to talk or hear
• Uses closed circuit television (CCTV) cameras, and several other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events, such as accidents, congestion, construction, spills, etc.
• Communicates via telephone and/or radio with incident responders, field personnel, the general public, and other public and private agencies to report and receive information concerning road hazards and or obstructions
• Monitors and visually confirm rates displayed on Toll Rate Sign (TRS) are accurate and manually adjusting, if needed, based on traffic conditions and according to established guidelines and business rules

Requirements

• Familiarity with Dallas LBJI-635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus
• Punctuality and adherence to scheduling
• Ability to coordinate real time activities and initiate immediate priorities, for self and support
• Willingness to work schedules that will include night shifts and weekends
• Must be able to demonstrate typing proficiency and basic computer skills
• The employee may be required, in rare instances, to travel to and from NTE Traffic Management Center for short durations
• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
• Ability to uphold a professional relationship with all internal and external staff members and general public
• Good teamwork skills and active working attitude required
• The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands and significant events.
• Must be able to communicate well with motorists and maintain a positive and helpful attitude when on call
• The employee must occasionally lift and/or move up to 25 pounds
• Ability to read maps and charts
• Ability to follow detailed procedures and take direction
• Willingness to be flexible with your schedule and rotate between different shifts over time
• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
• Ability and willingness to work alternate work schedules and be on-call 24
• Associate’s or bachelor’s degree is strongly preferred or at least three years of professional job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance