Resolution Coordinator at Speedy Hire in Newton-Le-Willows, England, United Kingdom | Kablio

Speedy Hire

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Resolution Coordinator

Speedy Hire

Provider of tools, specialist equipment hire and services to construction, infrastructure and industrial markets.

Handle customer disputes from start to finish, ensuring resolution and service excellence.

14 days ago ago

Junior (1-3 years)

Full Time

Newton-Le-Willows, England, United Kingdom

Hybrid

Company Size

3,300 Employees

Service Specialisms

Construction services

Tool hire

Equipment rental

Safety services

Temporary accommodation

Pump hire

Lifting services

Power generation

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

Description

growth opportunities

dispute resolution

team collaboration

customer communication

Identifying opportunities to support business growth.
Taking full ownership of customer disputes and seeing them through to resolution.
Collaborating with internal teams to gather information and ensure seamless service.
Communicating with customers via phone and email, building strong rapport and trust.

Requirements

customer service

problem solving

multi-tasking

dbs check

work eligibility

A genuine passion for customer service and relationship building.
Using your initiative and problem-solving skills to make confident decisions.
Ability to juggle multiple tasks while staying calm and organised.
Some roles may require DBS, credit or security checks.
Confidence to use your initiative and make decisions.
Proof of right to work in the UK is required before employment begins.

Benefits

95% discount across the Speedy brand
Full on-the-job training.
Company pension scheme
26 days holiday + bank holidays
Career Line of Sight your clear route to growth within Speedy
Term-time hours
Shorter working days
Ongoing development programmes tailored to your needs.
Clear routes for progression were proud champions of internal promotion.
Dedicated product and systems training teams.
PAM Employee Assistance Programme confidential wellbeing, legal and financial support
Canteen facilities
Training, development and career progression opportunities
Flexible start/finish times
Job sharing
Life assurance
My Staff Shop retail & lifestyle discounts
Voluntary Health Cash Plan
Hybrid arrangements (role dependent)
Green Commute Initiative cycle-to-work scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

may require dbs, credit or security checks.

Company

Overview

Founded in 1977

Year Established

The company was established in Wigan in 1977.

Listed 1993

Stock Market Entry

The company joined the London Stock Exchange in 1993.

Revenue £420M

Annual Revenue

The company generates over £420 million in annual revenue.

Deal £225M

Refinancing

The company secured a £225 million refinancing deal recently.

Pioneered tool and equipment hire across the UK.
Grew through acquisitions and national expansion.
Offers rental of everything from power tools and lifting gear to rail, survey and powered-access equipment.
Typical projects span civil engineering, commercial construction, rail upgrades and specialist industrial tasks.
Deep sector specialism in construction, infrastructure and industrial markets.
Delivered on-site depots for major contracts like ExxonMobil, the Olympics and MOD Portsmouth.
Operates depots across the UK & Ireland, with a joint venture in Kazakhstan.

Culture + Values

Safety First – Safety is at the heart of everything we do.
Customer Focus – We aim to exceed customer expectations and build lasting relationships.
Teamwork – Working together, sharing expertise, and learning from each other.
Accountability – Taking ownership of our actions and delivering on promises.
Innovation – Constantly looking for new ways to improve and adapt to change.

Environment + Sustainability

20% Reduction

Carbon Intensity Target

The company aims to reduce its carbon intensity compared to a baseline.

2050 Target

Net Zero Emissions

Committed to achieving net zero emissions by the year 2050.

Investment in low emission technologies and fuel-efficient fleets.
Use of renewable energy across operations where possible.
Active monitoring of environmental impacts and continuous improvement initiatives.

Inclusion & Diversity

Focused on fostering a diverse and inclusive workplace culture.
Ongoing efforts to increase gender representation across all levels.
Regular tracking of gender diversity metrics and progress.
Commitment to ensuring equal opportunities for all employees.

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