SAP Success Factor Specialist (Techno-functional)

Description

We are looking for an experienced SAP SuccessFactors Core Team Member to own and manage the end-to-end SuccessFactors suite for our organization of approximately 4,000 employees. The role will act as the single point of contact (SPOC) for SuccessFactors, ensuring system stability, smooth operations, and effective coordination between HR stakeholders, vendors, and IT teams.

• Support end-user training, FAQs, and knowledge base creation.
• Ensure compliance with local labor laws and data privacy requirements.
• Coordinate UAT with HR and business teams.
• Ensure system availability, data integrity, and stable performance across all modules.
• Support audit, reporting, and data extraction requirements.
• Monitor role-based permissions and data access.
• Log, track, prioritize, and resolve incidents, defects, and enhancement requests.
• Guide HR operations and super users on system usage and troubleshooting.
• Work closely with HR, Payroll, Talent, and business users to understand requirements.
• Translate business needs into functional system changes or enhancements.
• Manage configuration changes, business rules, workflows, MDF objects, and security roles.
• Ensure SLAs are met and escalate critical issues when required.
• Ensure documentation is updated for all changes.
• Own and manage the complete SAP SuccessFactors suite (e.g., EC, ECP, RCM, ONB, PMGM, LMS, Compensation, etc., as applicable).
• Act as L2/L3 support for SuccessFactors-related issues.
• Review vendor deliverables and validate solutions before production deployment.
• Manage quarterly release updates, assess business impact, and coordinate testing and adoption.
• Provide functional guidance and best practices to HR users.
• Support HR during critical business cycles (payroll, performance, hiring peaks).
• Maintain transport discipline across environments (Dev / Test / Prod).
• Act as the primary liaison with the implementation/support vendor.

Requirements

• Strong stakeholder management and communication skills.
• Experience in other modules such as RCM, ONB, PMGM, LMS, Compensation, or ECP is highly desirable.
• Ability to coordinate across HR, IT, vendors, and business users.
• SAP SuccessFactors certification(s) preferred.
• MDF Framework
• Soft Skills
• Technical & Functional Skills
• Experience supporting mid-to-large employee populations (1,000+).
• Strong hands-on experience with SAP SuccessFactors Employee Central (mandatory).
• Integration monitoring (SF APIs / middleware awareness)
• Bachelor’s degree in HR, IT, or related field.
• Experience managing SuccessFactors releases and regression testing.
• Ability to work independently as a system owner.
• Structured problem-solving and incident management mindset.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance