Vontas
Provides modular cloud-based intelligent transportation systems for public transit operations.
1 days ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Baltimore, Maryland, United States
Hybrid
Company Size
201 Employees
Service Specialisms
Sector Specialisms
Description
cad/avl support
issue tracking
client training
hardware support
software upgrades
on-call
The Customer Engineer acts as the primary technical consultant for a large transit agency in the Baltimore Metro area. This role involves providing hands‑on assistance, troubleshooting, and development work on the client’s CAD/AVL systems while staying current with emerging technologies. The engineer works on‑site Monday through Friday, with occasional weekend availability, and reports to the Manager of Customer Engineering.
Key duties include tracking and resolving customer issues, conducting both in‑person and remote meetings and training sessions, and delivering on‑site vehicle support for hardware and software solutions. The engineer manages maintenance agreements, installs standard upgrades and patches, and creates development reports, FAQs, and knowledge‑base articles. They also lead workflow and software configuration sessions, prioritize competing tasks, and participate in a compensated on‑call rotation for after‑hours support. Continuous assessment of system health and consultation on process improvements are essential to drive better adoption of Vontas solutions.
- Provide on‑site and remote technical support for CAD/AVL systems.
- Track, resolve, and escalate customer issues while keeping clients informed.
- Conduct in‑person and virtual meetings and training via Teams or Zoom.
- Perform vehicle hardware/software support and assess system health.
- Manage maintenance agreements and install upgrades/patches.
- Create development reports, FAQs, and knowledge‑base articles.
- Lead workflow and software configuration sessions with clients.
- Prioritize competing issues and participate in a compensated on‑call rotation.
- Deliver training and advise on process improvements for better system adoption.
- Travel up to 25 % (including domestic and international) for site visits and trainings.
- Apply troubleshooting, networking, and computer hardware expertise.
Requirements
bachelor's
5+ years
ms office
powershell
cad/avl
sql/oracle
Successful candidates possess excellent written and verbal communication skills, a professional demeanor, and the ability to travel up to 25 % of the time, including domestic and international trips. Required qualifications include a Bachelor’s degree in a technical discipline or an equivalent combination of education and at least five years of relevant experience, along with strong troubleshooting, networking, and computer‑hardware expertise. Proficiency with the MS Office suite, Remote Desktop, Command Prompt, and PowerShell is mandatory, while knowledge of public‑transportation CAD/AVL systems and SQL/Oracle databases is preferred. Physical demands involve prolonged desk work, occasional work at heights, lifting up to 25 lb, and extensive hand‑wrist dexterity.
- Maintain strong written and verbal communication in customer‑facing scenarios.
- Self‑learn new systems and stay current with software/hardware developments.
- Hold a Bachelor’s degree in a technical field or 5+ years related experience.
- Proficient with MS Office, Remote Desktop, Command Prompt, and PowerShell.
- Preferable knowledge of public‑transportation CAD/AVL and SQL/Oracle databases.
- Ability to sit for extended periods, work at heights, lift up to 25 lb, and use hand/wrist dexterity.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2021
Launch Year
Vontas was launched as a dedicated ITS division, marking the start of its rapid growth and innovation in cloud-native transit tools.
- Backed by Modaxo and parent firm Constellation Software, it draws on public-company financial strength to scale its tech solutions.
- Its modular OnTransit suite has powered real-time operations for agencies like LA Metro, COTA and Washoe County RTC.
- Typical projects include CAD/AVL upgrades, dynamic passenger information, yard management automation and secure payment integration.
- Specializing in bus and rail ITS—spanning yard management, CAD/AVL, rider info and payments—it stitches together entire agency operations.
- Within its first year, it deployed Sierra Wireless 5G mobile gateways and public fleet Wi-Fi in Fresno’s historic FAX system.
- It’s grown team and tech rapidly, re-organizing ITS efforts around customer-driven innovation and partnerships across North America.
Culture + Values
- Innovation
- Rider Experience
- Social Responsibility
- Integrity
- People
- Work with people who collaborate and support each other
- Take on opportunities for innovation at every level
- Help drive meaningful experiences in transit
- Freedom to figure out the problem my way
Environment + Sustainability
- Provides holistic zero-emission vehicle management solutions to support transit agencies' shift to greener operations.
- Helps agencies reduce fuel use through smarter route planning, maintenance schedules, and minimizing idling.
- Supports the use of low- and zero-emission vehicles via tools like Vontas OnRoute and OnSite.
- Aids the integration of electric bus fleets, charging infrastructure, and yard operations toward zero-emission goals.
- Facilitates agencies' transition with data-driven software for energy efficiency and carbon footprint reduction.