Technical Support Manager

Overview

Lead CAFM/CMMS operations and manage service desk & F Gas compliance

Key Responsibilities

• cafm/cmms
• dashboard development
• 365 integration
• report delivery
• team management
• client liaison

Tasks

-Measure productivity -Liaise with account managers to ensure the collation and implementation of system requirements required for each individual service contract area. -Service contracts operational lead developing CAFM / CMMS, including operational requirements for all areas of the business. -Ensure the provision of weekly, monthly and adhoc reports for all internal and external customers as required. -Development and implementation of Service Desk Operational Visual Dashboards. -Carry out meetings/1-2-1s/appraisals/IDPs. -Implement procedures and change processes to suit business needs as and when required. -Ensure effective written and verbal communication of all critical operational issues where required. -Organise and prioritise work to maximise efficiency and achieve deadlines. -Building Fabric Maintenance -Manage the Group F Gas Administration team to ensure full F Gas Compliance. -365 integration lead for all contracts -Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients. -Liaison between IT & Finance for all contracts needs -Develop processes to ensure that standards and procedures are always maintained. -The management, development, motivation of their team of direct reports including the assessment and monitoring of job performance and where necessary, facilitating the company disciplinary and/or grievance procedure in conjunction with the Human Resources Department. -Play an active role in the mobilisation of any new contracts. -Training of all CAFM / CMMS and Service Desk Visual Dashboard to all service contract areas. -Plan & Manage Weekly Internal Contract Managers Meetings -In conjunction with senior management, play a part in identifying, developing & implementing any new IT solutions for all service contracts. -Play an active role in bid team for new clients & the retention of contracts with current clients.

Requirements

• cafm
• nvq
• hnd/hnc
• 10+ years
• driving licence
• communication

What You Bring

-Technical Skills -Current Full driving licence essential -NVQ/C&G Based Qualification -Good Presentation Skills -Suitable Maths & English qualification -HND, HNC or Others -CAFM / CMMS Reporting -Minimum of 10 Years’ experience, post apprenticeship -Multi Discipline -UK & NI travel required -Customer Perception -Good communication skills (written and verbal) -Complex CAFM / CMMs Systems -GCSE or equivalent -Commercial / Supermarket experience

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Benefits

-Centralised Office Support Functions -Air Conditioning -Time Served Apprenticeship -Approved Training Program

About City Building Engineering Services (Cbes)

-Specializing in delivering comprehensive services for both public and private sector clients, works across multiple sectors including buildings, infrastructure, and energy. -With a history rooted in reliability and technical expertise, manages projects of varying scales and complexity. -Diverse portfolio includes projects from residential developments to large-scale commercial and industrial works. -Stands out for its integrated approach, offering services in design, construction, and maintenance, ensuring projects are delivered on time and within budget. -Known for innovation, leads in sustainable building solutions and forward-thinking engineering techniques. -Thrives on tackling challenges and pushing the boundaries of engineering excellence.

Sector Specialisms