Technical Support Manager

Description

• Measure productivity
• Liaise with account managers to ensure the collation and implementation of system requirements required for each individual service contract area.
• Service contracts operational lead developing CAFM / CMMS, including operational requirements for all areas of the business.
• Ensure the provision of weekly, monthly and adhoc reports for all internal and external customers as required.
• Development and implementation of Service Desk Operational Visual Dashboards.
• Carry out meetings/1-2-1s/appraisals/IDPs.
• Implement procedures and change processes to suit business needs as and when required.
• Ensure effective written and verbal communication of all critical operational issues where required.
• Organise and prioritise work to maximise efficiency and achieve deadlines.
• Building Fabric Maintenance
• Manage the Group F Gas Administration team to ensure full F Gas Compliance.
• 365 integration lead for all contracts
• Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
• Liaison between IT & Finance for all contracts needs
• Develop processes to ensure that standards and procedures are always maintained.
• The management, development, motivation of their team of direct reports including the assessment and monitoring of job performance and where necessary, facilitating the company disciplinary and/or grievance procedure in conjunction with the Human Resources Department.
• Play an active role in the mobilisation of any new contracts.
• Training of all CAFM / CMMS and Service Desk Visual Dashboard to all service contract areas.
• Plan & Manage Weekly Internal Contract Managers Meetings
• In conjunction with senior management, play a part in identifying, developing & implementing any new IT solutions for all service contracts.
• Play an active role in bid team for new clients & the retention of contracts with current clients.

Requirements

• Technical Skills
• Current Full driving licence essential
• NVQ/C&G Based Qualification
• Good Presentation Skills
• Suitable Maths & English qualification
• HND, HNC or Others
• CAFM / CMMS Reporting
• Minimum of 10 Years’ experience, post apprenticeship
• Multi Discipline
• UK & NI travel required
• Customer Perception
• Good communication skills (written and verbal)
• Complex CAFM / CMMs Systems
• GCSE or equivalent
• Commercial / Supermarket experience

Benefits

• Centralised Office Support Functions
• Air Conditioning
• Time Served Apprenticeship
• Approved Training Program

Training + Development

Interview process

Visa Sponsorship

Security clearance