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Customer Experience Associate

Cushman & Wakefield

A global commercial real‑estate firm delivering services from leasing to asset and facilities management.

Provide front‑desk, concierge, and workplace services to ensure exceptional occupant experience.

9d ago

C$42,500 - C$50,000

Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Saskatoon, Saskatchewan, Canada

Office Full-Time

Company Size

52,000 Employees

Service Specialisms

Advisory & Transaction Services

Capital Markets

Corporate Solutions

Facilities Management

Global Occupier Services

Investment Management

Project & Development Services

Valuation & Advisory

Sector Specialisms

Industrial

Logistics

Public Sector

Rail

Healthcare

Hospitality

Office

Investor

Role

What you would be doing

visitor management

sharepoint

av support

mail handling

client relations

concierge desk

Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub
Maintain an up to date list of BHP employees including (name, email, telephone, locker number and floor location)
Support with topping up and arrangement of supplies as and when directed by WPL
Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
Manage the requirement for inductions & photos for all new employees and store in central SharePoint
Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms
Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events
Assist with the engagement of courier services as required
Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival
Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
Ensure compliance with Client’s policies and procedures
To undertake floor inspections as per contractual requirements or as and when requested by WPL
Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees
Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge
Answer the phone with a professional corporate greeting within 3 rings
Coordinate the delivery of bulk deliveries such as marketing materials and ad-hoc stationery items by directing external delivery representatives to applicable storage areas
Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required
Comply with Cushman & Wakefield’s environmental policies and adhere to procedures and work instructions that are relevant to your activities
Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
Manage individual and group inboxes responding to email queries promptly
Ensure service deliverables are met as per agreed SLA & KPI
Ensure Concierge Desk coverage is in line with building operating hours agreed roster
Issue and collection of access passes for employees and visitors using the agreed registration system
Meet and greet visitors proactively, with a professional greeting and smile
Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required
Comply with the client’s requirements and actively review customer’s feedback with the WPL to enhance the overall customer experience on site
Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times
Assist with building tours and provide support with specialized room set-up/pack downs including the engagement of additional workplace support as required
Operate in a manner that will minimise any adverse environmental impacts associated with your activities
Direct visitors and provide solutions for their requirements as it relates to the workplace
Log tenancy and workplace related issues promptly via the agreed process and system
Maintain and update relevant processes and guidelines to a central SharePoint location
Be responsive and problem solves on issues raised by the client, escalate the issues to WPL when additional follow-up is required
Proactively develop and manage Client relationships in ensuring that excellent customer experience is achieved
Helps with the coordination and reset of the spaces as required

What you bring

reception

2+ years

communication

microsoft office