Customer Service Coordinator

Description

• Liaising with NSS Regional as well as external clients, to schedule cleaning works
• Providing exceptional customer service by responding to client queries promptly and professionally
• Requesting and logging purchase orders prior to work taking place
• Conducting post-clean courtesy calls and collecting client feedback
• Using client systems to raise permits and complete work sign-offs
• Monitoring our internal proof-of-delivery system to ensure accurate, up-to-date records

Requirements

• Able to work both independently and as part of a team
• Confident using Microsoft Office (Excel, Outlook, PowerPoint, Word)
• Highly organised with strong attention to detail
• An excellent communicator

Benefits

• Referral bonus scheme
• Monthly Reward & Recognition Scheme with vouchers for top performers
• 25 days’ annual leave plus bank holidays
• Clear opportunities for progression and development within the company
• TradePoint Card giving you 10% off at B&Q
• Eye care vouchers
• Medicash health cash plan offering discounts on dental care, health screenings, gym memberships, retail stores, specialist consultations and more
• Free onsite parking
• Complimentary refreshments in a friendly, sociable office environment
• Birthday day off (after qualifying length of service)

Training + Development

Interview process

Visa Sponsorship

Security clearance