Customer Service Coordinator at Nss in Altrincham, England, United Kingdom | GBP27,000-27,000 | Kablio
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Customer Service Coordinator
Nss
NSS provides specialized construction and engineering services across various sectors.
Coordinate customer service, scheduling, and records for cleaning operations.
14 days ago ago
£27,000 - £27,000
Experienced (8-12 years), Entry-level, Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Altrincham, England, United Kingdom
Onsite
Company Size
2,500 Employees
Service Specialisms
Building Facade Maintenance
Roofing Maintenance
Storm Damage Repair
Reactive Maintenance
Bird Proofing Systems
Cladding Removal
Cladding Repair
Gutter Maintenance
+22 more
Sector Specialisms
Retail
Commercial Property
Public sector
Healthcare
Film & TV
Social housing
Building maintenance
Window cleaning
+6 more
Role
Description
work scheduling
customer service
po management
feedback collection
permit management
delivery tracking
Liaising with NSS Regional as well as external clients, to schedule cleaning works
Providing exceptional customer service by responding to client queries promptly and professionally
Requesting and logging purchase orders prior to work taking place
Conducting post-clean courtesy calls and collecting client feedback
Using client systems to raise permits and complete work sign-offs
Monitoring our internal proof-of-delivery system to ensure accurate, up-to-date records
Requirements
microsoft office
excel
teamwork
organised
communication
Able to work both independently and as part of a team
Confident using Microsoft Office (Excel, Outlook, PowerPoint, Word)
Highly organised with strong attention to detail
An excellent communicator
Benefits
Referral bonus scheme
Monthly Reward & Recognition Scheme with vouchers for top performers
25 days’ annual leave plus bank holidays
Clear opportunities for progression and development within the company
TradePoint Card giving you 10% off at B&Q
Eye care vouchers
Medicash health cash plan offering discounts on dental care, health screenings, gym memberships, retail stores, specialist consultations and more
Free onsite parking
Complimentary refreshments in a friendly, sociable office environment
Birthday day off (after qualifying length of service)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Established with a focus on delivering high-quality engineering solutions.
Specializes in a range of construction services, from residential to industrial.
Has worked on diverse projects, including major infrastructure developments.
Known for its expertise in providing tailored services for complex commercial projects.
With a reputation for reliability, continues to expand its reach within the global construction market.
Culture + Values
We are one team, working together to deliver customer success.
Our people are at the heart of everything we do.
We take ownership and are accountable for delivering results.
We drive innovation and continuous improvement.
We act with integrity and transparency.
We respect and value diverse perspectives.
Environment + Sustainability
Net Zero 2050
Commitment Goal
Committed to achieving net zero emissions by 2050.
Reduce carbon emissions across operations through energy efficiency measures and sustainable practices.
Investing in renewable energy solutions to power operations.
Working with suppliers who share a commitment to sustainability.
Monitor and report progress on environmental impact regularly.
Inclusion & Diversity
Focused on creating an inclusive and diverse workplace.
Gender balance initiatives across leadership and operational levels.
Commitment to promoting equal opportunities for all employees.
Articles
Divisions
About Us
Culture
Sectors – Healthcare
Careers page on Indeed