Manage B2B client accounts, oversee contractors, and ensure facility service quality.
-Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance -Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products -Formulate and manage an effective service strategy and schedule tailored to each client -Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors -Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly -Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy -Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled -Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc -Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics -Notify Sales Executives of potential accounts in your territory, especially new construction -Schedule each non-routine activity in client facilities using Outlook -Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients -Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise -Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs. -Maintain updated route sheets, key/alarm sheets, and monthly planner for each client -Promote the sale of, procure, and monitor supplies for clients
-Highly detail-oriented and excellent follow-through on commitments -Ability to travel on a daily or nightly basis to client locations locally -2+ years outside B2B account management experience, building maintenance or facility management preferred but not required -Strong planning and organizational skills, detail-oriented and multitasking -Excellent verbal and strong written English communication skills -The candidate will be able to handle on-call emergencies -Valid BC's Driver's License and a vehicle. -Proficient in Microsoft Office and knowledge of CRM database -Must have a proactive approach, be innovative, and strive for continuous process improvement -Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems -Proficiency in using a smartphone and laptop -Positive and outgoing personality; great at building relationships -2+ years track record of success in a client retention role, with goals and metrics to support -Ability to work within a flexible schedule.
-Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management. -Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency. -The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs. -Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements. -Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management. -With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value. -City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.
Commercial Buildings
Retail
Office
Industrial
Healthcare Facilities
Educational Facilities
Hospitality
Government Buildings
Manufacturing Facilities
Transportation Facilities
Parking Lots
Residential Properties
Facility Maintenance
Janitorial Services
Pest Control
Handyman Services
Floor Care
Property Maintenance
Commercial Cleaning
Building Operations
Parking Lot Repairs
Safety and Security
Energy Management
Infrastructure Maintenance
Environmental Services
Vendor Management
