Home Ownership Property Specialist

Description

We are currently recruiting a Home Ownership Property Specialist to join us! Within this role, you will help to deliver high quality, customer focused services across our homeownership porfolio. You'll manage properties, support residents, drive service improvements, and build trusted relationships that enable successful, long-term homeownership.

• Manage a diverse homeownership portfolio across multiple tenures including leasehold, shared ownership, intermediate and market rents.
• Promote sustainable homeownership through targeted campaigns and support
• Provide guidance and support to colleagues across the team
• Assist with policy reviews and drive continuous service improvement
• Apply lease and tenancy agreements accurately in operational decisions
• Maintain accurate records and contribute to performance reporting
• Lead Section 20 consultations and ensure financial compliance and recoverability
• Confidently manage customer expectations around service charges, leases, and income
• Empower colleagues and champion consistently customer-focused delivery
• Support service charge budgets and monitor income streams and tribunal risk
• Deliver core functions including resales, onboarding, staircasing, renewals, and tenancy resolution
• Engage proactively with customers, partners, and internal teams to deliver high-quality service
• Take ownership of complex cases and see them through to resolution

Requirements

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Confidence to assist leadership and deputise when needed
• Adapt quickly to shifting priorities in a fast-paced property environment
• Excellent organisational skills and ability to manage competing priorities
• Knowledge of housing management, tenures, and leasehold processes
• Understanding of housing legislation and service charge principles
• Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.
• Agile and hybrid working
• Resilience and empathy in managing sensitive situations
• Strong communication skills for handling queries and formal correspondence

Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

• Local gym membership discounts.
• Option to buy and sell annual leave
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support
• Cycle to work scheme
• 28 days annual leave that increases with service plus bank holidays
• Corporate health scheme membership
• Training, development, and qualification opportunities
• Social Housing Pension Scheme with up-to 10% employer contribution
• Starting salary of £37,125 which increases with service up-to £40,580 per year
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Access to an Employee Assistance Programme

Training + Development

Interview process

Visa Sponsorship

Security clearance