IT Support Technician

Description

• Repair and replace equipment as necessary
• Set up accounts for new users
• Document technical issues and solutions to develop a comprehensive knowledge base for future troubleshooting and training purposes
• Perform regular system updates and implement new security measures to safeguard against cyber threat
• Provide technical support across the company (this may be in person or over the phone)
• Test new technology and provide technical guidance and training to end users
• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Respond in a timely manner to service issues and requests
• Maintain accurate inventory of all technological devices
• Monitor and maintain the computer systems and networks
• Assist with onboarding of new users

Requirements

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

We’re looking for a hands-on IT Technician to support and maintain our company’s technology infrastructure. This role involves managing hardware, software, network systems, and providing responsive user support. Ideal candidates will have experience with tools like NetSuite, Ubiquiti, Cisco, and Intune, along with strong troubleshooting skills, clear communication, and a background in IT through education or certifications.

• Certifications such as CompTIA A+, Microsoft Certified IT Professional will be an advantage
• Outstanding organizational and time-management skills
• Excellent diagnostic and problem solving skills
• In-depth understanding of diverse computer systems and networks
• Excellent communication ability
• Proven experience as IT Technician or relevant position
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, Engineering, or relevant field
• Experience with NetSuite, Ubiquiti, Cisco, Crexendo, Entra, and Intune is preferred

Benefits

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Compensation Range: $63,000 USD - $65,000 USD

Full compensation packages are based on candidate experience and relevant certifications.

Training + Development

Interview process

Visa Sponsorship

Security clearance