Team Leader – A.NZ Service Desk at Opteon Aus & Nz in Melbourne, Victoria, Australia | Kablio

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Team Leader – A.NZ Service Desk

Opteon Aus & Nz

Opteon delivers property services across valuation, advisory, and asset management sectors.

Lead and manage ANZ IT Service Desk, ensuring efficient support and team development.

2 days ago ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Melbourne, Victoria, Australia

Office Full-Time

Company Size

1,000 Employees

Service Specialisms

Valuation Services

Property Advisory

Property Inspections

Property Taxation

Project Management

Development Feasibility

Investment Advisory

Real Estate Consulting

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

Description

Requirements

itil

it qualification

service desk

incident response

asset management

leadership

Personal qualities – proactive, adaptable, and committed to excellence, with strong communication skills and the ability to work across teams and with external vendors.
Leadership strength – able to mentor, coach, and inspire Service Desk Engineers while fostering a collaborative, inclusive culture.
Professional credentials – tertiary qualification in IT (or relevant work experience), with ITIL certification and leadership training highly regarded.
Process mindset – skilled in implementing service desk processes, driving continuous improvement, and ensuring compliance with organisational standards.
Technical expertise – solid background in IT service delivery, incident response, and asset management, with knowledge of office technology stacks.

Benefits

Rewards & Recognition: Be acknowledged for your hard work through our Reward & Recognition program, including Annual Awards night, Service recognition and more
Work-Life Balance: Enjoy flexible working arrangements that suit your lifestyle
Paid Parental Leave: Receive paid leave to spend quality time at home with your child
Career Development: We invest in your growth with leadership pathways, specialist training, and free access to LinkedIn Learning, empowering you to build deep technical expertise or advance into leadership roles
Referral Bonus: Refer people from your network and receive a bonus if they are successfully recruited
Novated Leasing Options: Lease a car with our flexible novated leasing program.
Onboarding & Training: Company induction and continuous training to ensure your success
Support When You Need It: Access confidential support anytime with our Employee Assistance Program (EAP)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2007

Year Established

This is the year the company was founded.

A leader in property services across Australia and New Zealand.
Provides exceptional value through valuation, advisory, and asset management services.
Serves residential, commercial, and industrial properties with expert insights.
Offers expertise in infrastructure, energy, and government projects.
Known for handling complex and large-scale projects with precision.
Supports both public and private sector clients with innovative property solutions.
Continues to drive growth through diverse offerings and a wide-reaching network.

Culture + Values

Integrity – We operate in a transparent and accountable manner.
Collaboration – We work together to achieve common goals.
Excellence – We deliver the highest quality outcomes in everything we do.
Innovation – We encourage new ideas and drive continuous improvement.
Customer Focus – We put the needs of our clients at the centre of our decisions.

Environment + Sustainability

2030

Carbon Neutrality Goal

Aiming to achieve zero carbon emissions across operations by a specific future year.

50%

Carbon Footprint Reduction

Targeting a significant decrease in the overall environmental impact of its operations.

Works with suppliers and partners to reduce environmental impacts across operations.
Supports waste reduction and recycling programs across offices.

Inclusion & Diversity

50% Female Representation

Executive Gender Balance

Achieved equal gender distribution among top leadership roles.

Creating a diverse and inclusive workplace where all employees feel respected and valued.
Implemented flexible work arrangements to support work-life balance for all employees.

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