Hotel Manager, The Dalmar, a Tribute Portfolio Hotel

Overview

Manage daily operations of a luxury hotel complex to ensure guest satisfaction and profitability.

Key Responsibilities

• operations
• guest services
• budgeting
• compliance
• staffing
• quality assurance

Tasks

-Ensure communication channels are in place between departments and follow up accordingly, for accountability. -Works closely with the Managing Director in monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency. -Delegating responsibilities, organizing complex projects, and establishing priorities in line with hotel goals. -Overseeing guest services and housekeeping for both properties. -Offers supervision to the entire hotel operations staff, enforcing policies, and developing plans for carrying out work programs. "Areas of responsibility include: Front Office, Guest Services, Concierge, Engineering, Food & Beverage, Housekeeping, Security, Valet, as applicable." -Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement. -Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures. -Directly oversees Rooms and Guest Services divisions. -Assisting the Managing Director in managing daily hotel operations to drive guest service excellence and financial profitability. -Develop and maintain good working relationships with public authorities, community relations, and key contacts. -Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads, managers, supervisors, and line-level employees. -Fields guest complaints, conducted through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers. Listens and extends assistance to resolve guest concerns. -Schedules self to the needs of the business to include nights, weekends and holidays as necessary. -Ensure guest and team member satisfaction -Assist in hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests’ inquiries and resolving concerns, and meeting participation and facilitation. -Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc. -Maintain adherence and promotion of Company's corporate identity. -Handle emergency situations and other incidents. -Implements and manages the daily quality processes for the Hotel Complex, which includes communicating goals, driving staff member development, ensuring compliance with Brand Standards, overseeing product and performance quality, handling service recovery, and proactively preventing issues. -Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.

Requirements

• lightspeed
• gxp
• mgs
• bachelor's
• 6+ years
• leadership

What You Bring

-Previous Marriott experience, working knowledge of Lightspeed, GXP, MGS required -Demonstrating effective communication and strong leadership skills. -Attention to details, good organizational skills, and efficient time management. -Ability to understand and provide friendly guest service. -Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters. -Excellent communication skills as well as managerial and leadership skills -Ability to follow an appropriate course of action based on policies and procedures. -Luxury Director of Operations, Assistant General Manager, or General Manager experience in a full-service hotel preferred. -Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing, and accounting policies and procedures. -4-year bachelor's degree in Business Administration, Hotel and/or Restaurant Management, or related major; or, equivalent training and experience. -Minimum 6 years of experience in hotel management, preferably in a complex hotel. -Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.

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Benefits

-Hotel and travel discounts -Paid Time Off -Competitive Salary -Education and professional development -Medical, Dental, Vision health insurance -Generous retirement/401k benefits -Wellness programs for mental, physical, and financial wellness -Robust supplemental insurance for Life, AD&D, Pets, legal and more

About The Wurzak Hotel Group

-Specializes in creating unique, full-service hotels in both urban and resort locations across the U.S. -Focuses on high-end and premium hotel brands, with a portfolio including major industry names. -Places a strong emphasis on operational excellence, ensuring each property delivers top-tier guest experiences. -Continuously explores new hotel design trends, with some properties incorporating cutting-edge sustainability features. -Has an impressive history of strategic acquisitions, expanding its portfolio with high-value properties. -Maintains a commitment to providing both luxury and convenience, balancing modern amenities with timeless hospitality.

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