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Housing Enabler
Bromford
Housing Enabler supporting adults with mental health needs in a new mental health scheme, managing housing operations, customer engagement, and partnerships.
20d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Part Time
Shrewsbury, England, United Kingdom
Hybrid
Company Size
1,800 Employees
Service Specialisms
Housing Development
Property Management
Regeneration
Affordable Housing
Community Engagement
Asset Management
Consulting
Project Management
Sector Specialisms
Affordable Housing
Specialist Housing Support Services
Shared Ownership Homes
Social Rent Homes
Residential Housing Development
Housing Management
Precision Manufacturing
Aerospace
Role
What you would be doing
customer engagement
housing management
customer service
problem solving
tenant onboarding
partner engagement
- Be a visible, positive presence in the local community, promoting and encouraging customer engagement
- Provide a high-quality housing management service, ensuring the scheme is safe, well-maintained, and welcoming
- Support customers to understand their responsibilities, access benefits, and connect with care, support and welfare services
- Use your initiative to solve problems, manage disputes, and help customers overcome challenges
- Manage voids and lettings, ensuring new customers have everything they need for a successful start
- Support commissioning processes and partnership working to ensure the scheme meets local needs.
What you bring
housing management
driving licence
communication skills
it skills
mental health
coach people
- Experience of working with a range of organisations and professionals including commissioners, care providers and social work teams
- Solid knowledge and understanding of housing management and commissioning (essential)
- Curiosity and confidence to have honest conversations, even when they’re difficult
- A track record of being self-motivated, flexible, and able to manage your own workload
- Work flexibly and independently, including lone working, and collaborate with partner agencies and professionals
- Full UK driving licence and access to a vehicle (essential for assessments and office visits).
- The ability to see the best in people and coach them to achieve more
- Experience working with adults with mental health needs
- Excellent organisation and IT skills (comfortable with mobile devices and admin systems)
- Tenacity and resilience – doing what it takes to achieve the right outcome
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- application review
- interview in shrewsbury on tuesday 14 october 2025
Information not given or found
Security clearance- enhanced and adult barred list dbs check
Company
Overview
Founded in 1963
Year Established
The organization traces its roots back to its founding in 1963.
£314m Turnover
Annual Revenue
The organization achieved a turnover of £314 million in 2023–24.
£67m Surplus
Profit Margin
The organization reported a surplus of £67 million after tax deductions in 2023–24.
47,000 Homes Managed
Homes Under Management
The organization currently manages 47,000 residential properties across central England and the South West.
- The organization has grown from a small housing society into a major regional housing association.
- Headquartered in Tewkesbury, it serves some 110,000 residents.
- Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
- Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
- The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
- Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
- The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.
- We put customers at the heart of everything we do.
- We deliver quality and value.
- We are passionate about building strong communities.
- We are transparent, open, and honest in everything we do.
- We take responsibility and act with integrity.
- We work collaboratively to achieve our goals.
2050 Net Zero
Carbon Emissions Goal
Aiming to achieve net zero carbon emissions by 2050.
16% Reduction
Carbon Emissions
Reduced carbon emissions in 2020.
2,000 Homes
Energy Efficiency
Aiming to retrofit and improve the energy performance of 2,000 homes per year.
- Focused on energy efficiency improvements in homes and business operations.
- Committed to reducing water usage and waste generation across operations.
50%
Gender Representation Target
Aim to achieve gender parity in senior leadership roles by 2025.
45%
Women in Leadership Roles
In 2020, women held 45% of leadership positions within the organization.
39%
Ethnic Minority Representation
39% of the staff base identifies as part of an ethnic minority group.
- The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.
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