Drives residential construction/regeneration partnerships delivering new‑build, refurbishment & community homes.
You’ll work closely with Resident Liaison Officers (RLOs), providing guidance, mentoring, and ongoing support to help them deliver outstanding service.
In addition you will monitor complaints and lessons learned to promote social value and support the set-up of new projects and CRM systems. You’ll be a champion for collaboration, continuous improvement, and clear communication, ensuring that every task is completed to a high standard and on time.
Reporting to the Customer Experience Manager / Operations Manager you will be instrumental in driving consistency, quality, and engagement across resident communications and processes. You’ll apply our resident engagement framework and ensure our resident information packs are accurate, accessible, and aligned across projects. By spending time with site teams and residents, you’ll identify opportunities for improvement and turn insights into meaningful actions.
We are looking for someone with experience in a similar customer care role.
You will have good IT skills (Microsoft Word, Excel, PowerPoint, Outlook) and have the ability to research content, analyse feedback/KPI results and influence without authority.
If you’re a team player with strong communication skills, a keen eye for detail, and a passion for making a difference in people’s lives, this is your chance to contribute to a culture of excellence and help Lovell deliver a resident experience we can all be proud of.
40 hours per week