Onboarding, Learning, & Development Specialist at Iso New England Inc. in Holyoke, MA | USD82,000-113,000 | Kablio

Role

Description

onboarding design

needs assessment

instructor-led

program delivery

learning paths

vendor management

Shape a best-in-class onboarding experience by: designing, maintaining, and facilitating engaging, adult learner–focused orientation programs that blend instructor-led and self-paced learning; developing and maintaining onboarding job aids and resources for hiring managers and new employees; and coordinating and project managing all onboarding learning opportunities
Conduct needs assessments to identify performance gaps and design practical, application-focused learning experiences that drive measurable improvement.
Oversee Enterprise Learning instructor-led programs, including logistics, facilitation, and evaluation
Coordinate requests for new training programs including performing needs assessment and scoping, program design, development, delivery, and evaluation
Curate, develop, and maintain role-based learning paths that support career development, knowledge retention, and on-the-job performance.
Manage vendor-led training programs ensuring consistency, quality, and alignment with adult learning best practices and general vendor management to include contracting, logistics, and vendor relationships.

Requirements

project management

adult learning

microsoft

bachelor's

4+ years

communication

Strong track record of managing multiple complex projects simultaneously and delivering on time.
Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.
Excellent communication, training, and facilitation skills, with experience engaging diverse adult audiences and influencing content contributors and business partners.
4+ years of experience designing and facilitating training for adult learners—both in-person and virtually—with proven outcomes.
Bachelor’s degree (or equivalent experience) in instructional design, adult learning, communications, or related discipline.
Experience curating role-specific learning paths.
Expertise in adult learning principles, experiential learning techniques, and creating engaging environments that promote participation and knowledge retention.
Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and virtual meeting platforms (MS Teams, Webex, etc.).

Benefits

Relocation Assistance
Hybrid work schedule with 2/3 days/week onsite
Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite café with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

employer will not sponsor work visas (e.g., h-1b, f-1, etc.).

Security clearance

pre‑employment substance abuse testing required (drug‑free workplace).

Company

Overview

32 GW

Generation Capacity

Oversees the dispatch of generation capacity to meet energy demand across six states.

$6 Billion

Annual Transactions

Conducts competitive wholesale electricity markets with significant annual trading volumes.

$116 Million

Revenues

Generates substantial revenue covering core operations, reliability, and scheduling services, while maintaining careful expense management.

Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market.
As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states.
It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions.
The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand.
Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada.
A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers.
Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.

Culture + Values

Integrity in everything we do
Commitment to excellence
Collaboration and teamwork
Accountability to our customers and stakeholders
Innovation and continuous improvement

Environment + Sustainability

2050

Net Zero Target Year

Aiming for net-zero greenhouse gas emissions across the energy grid by 2050.

Committed to supporting the region's clean energy transition and ensuring a sustainable future for New England's energy grid.
Collaborating with industry stakeholders to modernize the grid and integrate renewable energy resources.
Operational focus includes reducing environmental impact, promoting energy efficiency, and supporting renewable energy resources.

Inclusion & Diversity

42% Women

Gender Diversity

Percentage of employees who are women.

Fosters an inclusive and diverse workforce, ensuring all employees feel valued and respected.
Committed to creating an equitable work environment, focusing on inclusive practices and diverse hiring.

Articles

Careers at ISO New England

Current Openings

Student Internships

ISO New England on Wikipedia

Role

Description

onboarding design

needs assessment

instructor-led

program delivery

learning paths

vendor management

Shape a best-in-class onboarding experience by: designing, maintaining, and facilitating engaging, adult learner–focused orientation programs that blend instructor-led and self-paced learning; developing and maintaining onboarding job aids and resources for hiring managers and new employees; and coordinating and project managing all onboarding learning opportunities
Conduct needs assessments to identify performance gaps and design practical, application-focused learning experiences that drive measurable improvement.
Oversee Enterprise Learning instructor-led programs, including logistics, facilitation, and evaluation
Coordinate requests for new training programs including performing needs assessment and scoping, program design, development, delivery, and evaluation
Curate, develop, and maintain role-based learning paths that support career development, knowledge retention, and on-the-job performance.
Manage vendor-led training programs ensuring consistency, quality, and alignment with adult learning best practices and general vendor management to include contracting, logistics, and vendor relationships.

Requirements

project management

adult learning

microsoft

bachelor's

4+ years

communication

Strong track record of managing multiple complex projects simultaneously and delivering on time.
Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.
Excellent communication, training, and facilitation skills, with experience engaging diverse adult audiences and influencing content contributors and business partners.
4+ years of experience designing and facilitating training for adult learners—both in-person and virtually—with proven outcomes.
Bachelor’s degree (or equivalent experience) in instructional design, adult learning, communications, or related discipline.
Experience curating role-specific learning paths.
Expertise in adult learning principles, experiential learning techniques, and creating engaging environments that promote participation and knowledge retention.
Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and virtual meeting platforms (MS Teams, Webex, etc.).

Benefits

Relocation Assistance
Hybrid work schedule with 2/3 days/week onsite
Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite café with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

employer will not sponsor work visas (e.g., h-1b, f-1, etc.).

Security clearance

pre‑employment substance abuse testing required (drug‑free workplace).

Company

Overview

32 GW

Generation Capacity

Oversees the dispatch of generation capacity to meet energy demand across six states.

$6 Billion

Annual Transactions

Conducts competitive wholesale electricity markets with significant annual trading volumes.

$116 Million

Revenues

Generates substantial revenue covering core operations, reliability, and scheduling services, while maintaining careful expense management.

Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market.
As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states.
It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions.
The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand.
Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada.
A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers.
Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.

Culture + Values

Integrity in everything we do
Commitment to excellence
Collaboration and teamwork
Accountability to our customers and stakeholders
Innovation and continuous improvement

Environment + Sustainability

2050

Net Zero Target Year

Aiming for net-zero greenhouse gas emissions across the energy grid by 2050.

Committed to supporting the region's clean energy transition and ensuring a sustainable future for New England's energy grid.
Collaborating with industry stakeholders to modernize the grid and integrate renewable energy resources.
Operational focus includes reducing environmental impact, promoting energy efficiency, and supporting renewable energy resources.

Inclusion & Diversity

42% Women

Gender Diversity

Percentage of employees who are women.

Fosters an inclusive and diverse workforce, ensuring all employees feel valued and respected.
Committed to creating an equitable work environment, focusing on inclusive practices and diverse hiring.

Articles

Careers at ISO New England

Current Openings

Student Internships

ISO New England on Wikipedia