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IT Service Desk Analyst
The Heritage Group
Remote IT support for users: troubleshoot hardware/software, O365, Windows 10, networking.
5d ago
Junior (1-3 years)
Full Time
Indianapolis, IN
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Construction & Materials
Road and Bridge Construction
Asphalt Products
Aggregates
Environmental Services
Hazardous Waste Management
Waste Remediation
Recycling
Sector Specialisms
Environmental Services
Specialty Chemicals
Waste Management
Industrial
Infrastructure
Energy
Commercial
Residential
Role
What you would be doing
vpn support
servicenow
imaging
remote support
wireless
after-hours
- Effectively manages time to make sure calls are responded to in timely manner.
- Participates in rotational after-hours support.
- Support remote connectivity via Cisco VPN client software.
- Documents all work done through ServiceNow Ticketing platform
- Escalates calls to appropriate next tier support groups when necessary.
- Image computers and prepares them for the end user deployment as needed.
- Supports end users via phone and remote support tools.
- Supports wireless connectivity for laptops and mobile devices.
What you bring
servicenow
windows10
o365
2+ yrs
comptia
bomgar
- Ability to handle multiple assignments including daily tasks and projects.
- Knowledge of ServiceNow a plus
- Excellent verbal and written communication skills.
- Supports Microsoft Windows 10 on HP Desktops / Laptops
- Proven troubleshooting skills for both computer hardware and software.
- Supports Microsoft O365 application issues.
- Required 2+ years of experience in IT support
- CompTIA certifications Upon Hire Preferred or
- Ability to work in a self-sufficient and independent manner.
- Knowledge of Bomgar Remote Support a plus
- Microsoft Certifications Upon Hire Preferred
- Attention to detail in all aspects of handling customer calls.
- Remote support using Bomgar Remote Desktop
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1930 Founded
Year Established
The company was established in the year 1930, marking its inception with a single truck and a visionary founder.
Over 50 Operated
Operating Companies
The company manages more than 50 operating companies, showcasing its extensive operational reach and diversification.
Over 170 Locations
Global Presence
With over 170 locations, the company extends its operations and services across various regions and countries.
- Started with a single truck and has grown into a fourth-generation family enterprise.
- Operates in three core sectors: road construction materials, waste management, and chemical manufacturing.
- Flagship operations include asphalt and aggregate supply for infrastructure, environmental services via Envita and Cirba, and custom chemicals through Monument Chemical.
- Heritage Construction + Materials has built highways and infrastructure across the Midwest and internationally, supplying aggregates, asphalt and specialty minerals.
- Heritage Environmental Services evolved from a small operation into a full platform managing waste, recycling and remediation.
- Monument Chemical produces solvents, polyols and chemical intermediates for markets like paints, inks, gas scrubbing and microchip fabrication.
- HG Ventures invests in hardtech and growth-stage companies, embedding innovation and entrepreneurship into the group.
- Fueled by a long-term investment mindset with unusual combination of venture capital, engineering R&D, and heavy infrastructure operations under one roof.
- We are committed to creating an environment that values safety, integrity, and collaboration.
- We encourage personal growth, development, and career progression.
- We aim to provide innovative solutions to improve communities and the world we live in.
- We take responsibility for our actions and hold ourselves accountable to our customers, employees, and the communities we serve.
2050
Net-Zero Emission Goal
The company aims to achieve net-zero emissions by this target year.
- The company focuses on energy efficiency and sustainability throughout its operations.
- Through partnerships and continuous innovation, Heritage works to create sustainable solutions in materials and processes.
- Creates a workplace fostering inclusivity and respect for all individuals.
- Supports diversity in recruitment and leadership development.
- Tracks gender diversity and seeks to improve representation at all levels.
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