Deputy Leader - Wastewater Treatment Facility

Description

• Provides support in client communications and is capable of stepping into client-facing roles when necessary.
• Assists the Site Leader in promoting a safety-first culture and conducting regular safety checks or audits
• People Focused: Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth.
• Monitor project delivery performance.
• Identify and implement operational efficiencies and cost-saving initiatives to enhance site-level performance.
• Independently manage facilities generally less than 1 MGD; or support Site Leader with generally 1-5 MGD facilities.
• The employee is frequently required to stand, walk, climb stairs or ladders, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.
• Promote a positive work culture.
• Implement and enforce comprehensive safety protocols, procedures, and best practices at the operational level.
• Work closely with cross-functional teams to optimize resource utilization and minimize downtime.
• Oversee contract execution for the site.
• Supports the Site Leader in managing team performance, helping to identify areas for improvement and offering coaching as needed.
• Build and maintain strong, trust-based relationships with site-level customers and stakeholders.
• Ensure adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.
• Customer Obsessed: Build and maintain strong customer relationships, addressing escalated issues promptly. Contribute to new business opportunities and work towards improving Net Promoter Scores.
• Respond to customer inquiries, concerns, and complaints promptly and professionally.
• Maintain high standards of quality and consistent results.
• Conduct regular safety training and awareness programs for all site personnel.
• Cost Effective: Support OPEX initiatives for efficiency and cost savings. Assist with budgeting and cost control for the site. Identify and implement process improvements to increase operational efficiency.
• Communicate business initiatives and goals to team members.
• Evaluate and mentor the team.
• Align responsibilities with supervisor if part of a common project.
• The employee may regularly lift 10-25 pounds and may occasionally lift and or move up to 50 pounds.
• Reliability: Monitor project delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively.
• Coordinate problem resolution and manage conflicting priorities.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Collaborate with cross-functional teams to continuously improve customer experience and satisfaction.
• Monitor and report on site-level financial transactions to ensure cost-effectiveness.
• Safety: Foster a safety-driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs.
• Compliance: Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.
• Continuously monitor and report on safety performance metrics, including incident rates and near-misses, to drive improvement.
• Typically supervise less than 10 FTEs.
• Assists the Site Leader in mentoring junior team members, providing guidance and support for skill development and performance improvement.

Requirements

• Computer Skills: Proficiency in general computer applications, including:
• High School Diploma/GED is required.
• 3 years of leadership experience, 2 of which in a supervisory or lead role, with a focus on assisting leadership and contributing to operational success.
• Electrical systems relevant to water/wastewater facilities.
• Strong interpersonal and communication skills to assist in liaising with the Site Leader, staff, and external stakeholders.
• SCADA systems (desirable).
• Systems Expertise: Preferred knowledge of:
• Computerized maintenance management systems (CMMS).
• A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.
• Water treatment processes (e.g., coagulation, flocculation, sedimentation, filtration, disinfection).
• Basic troubleshooting skills for equipment and processes
• Familiarity with water quality testing and analysis techniques
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to read and interpret technical drawings and schematics
• Understanding of regulatory compliance requirements
• Ability to foster teamwork and collaboration, ensuring that communication flows smoothly across all team members to ensure team alignment and site goals are met.
• Mechanical systems used in treatment plants.
• Operational Knowledge: Comprehensive understanding of unit processes applicable to water and/or wastewater treatment facilities Knowledge of:
• Must possess a MA Grade 6C Wastewater Operators license.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance