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Process & Systems Excellence Lead
Thames Water
Lead improvement programmes, close process gaps & support system deployments.
9d ago
£50,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Reading, England, United Kingdom
Hybrid
Company Size
12,000 Employees
Service Specialisms
Operations
Customer Service
Engineering & Technical
Digital
Business & Corporate
Laboratory
Sector Specialisms
Water Supply
Wastewater Treatment
Infrastructure
Environmental Performance
Sewer Maintenance
Leak Detection
Metering
Sewer Flooding Prevention
Role
What you would be doing
process mapping
data tracking
technical deployments
system solutions
improvement programs
training materials
- Maintain process maps and use data to track performance
- Support technical deployments and provide subject matter expertise
- Identify process gaps and deliver smarter system solutions
- Lead improvement programmes to boost efficiency and reduce costs
- Create training materials and documentation for new processes
What you bring
salesforce
excel
power bi
analytical
communication
leadership
- Experience with workforce planning & scheduling systems (Salesforce a plus)
- Organised, proactive and curious mindset
- Excellent communication and stakeholder management
- Proven track record leading change or improvement initiatives
- Strong analytical skills with Excel/Power BI
📍 Location: Hybrid – Kemble Court (RG2 6AD)
💰 Salary: Up to £50,000 +benefits
- Hybrid working and real career growth
- 26 days’ holiday (rising to 30) + bank holidays
- Excellent pension & wellbeing benefits
- Up to £50k + performance bonus
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
30+ Years
Company History
The company has been serving the region for over three decades, establishing a long-standing presence.
15M+ Customers
Customer Reach
The company provides essential water and wastewater services to over fifteen million individuals annually.
- Delivering clean water and wastewater services across London and the Thames Valley.
- Operates a vast network of infrastructure to meet the needs of its customers.
- Focusing on sustainable water solutions and addressing climate change challenges.
- Key player in major infrastructure projects, including the Thames Tideway Tunnel.
- Involved in energy production through renewable initiatives like hydropower.
- Committed to improving water quality, reliability, and customer service.
- We care about doing the right thing for our customers and the environment.
- We put safety and wellbeing at the heart of everything we do.
- We believe in the power of collaboration and working as one team.
- We embrace innovation and constantly look for better ways of doing things.
- We take responsibility for our actions and their impact on others.
- We are open, transparent, and accountable in all our dealings.
£2 billion
Sustainable Investment
The company has made a significant investment in sustainable infrastructure to support its environmental goals.
73%
Carbon Efficiency
The company has improved its carbon efficiency by reducing emissions through various initiatives and investments.
15%
Water Leakage Target
The company is working towards reducing water leakage to ensure more efficient water distribution and conservation.
100%
Wastewater Recycling
The company aims to fully recycle its wastewater by 2030, contributing to water conservation efforts.
- Achieved net zero carbon emissions by 2030.
- Enhanced water efficiency and reduced leakage.
- Planted over 500,000 trees as part of sustainability initiatives.
50% Female Representation
Target by 2025
Aim to achieve 50% gender diversity at senior levels by 2025.
12% Increase
Female Leadership Growth
Observed a 12% rise in female representation in senior leadership over three years.
30% Minority Ethnic Background
Diverse Employee Representation
More than 30% of employees identify as being from minority ethnic backgrounds.
40% Workforce Target
Female Workforce Goal
Aiming for 40% female representation across the entire workforce by 2025.
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