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Client Support Representative
Built
Provide first-line technical support and customer service for Built's construction finance platform.
6d ago
$45,000 - $65,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Nashville, TN
Office Full-Time
Company Size
308 Employees
Service Specialisms
Construction Loan Administration
Home Builder and Commercial Finance
Project Monitoring
Inspection Services
Construction Payments
Commercial Lien Waiver Management
Compliance Tracking
Sector Specialisms
Commercial
Residential
Homebuilder
Land Development
Construction Lending
Property Development
Specialty Contracting
Title Companies
Role
What you would be doing
ticket logging
technical support
data collection
knowledge base
issue escalation
performance metrics
- Meet performance metrics, including response time and customer satisfaction.
- Advocate for customers and provide insights to enhance their experience.
- Escalate complex issues to senior team members as needed.
- Log and categorize incidents in a ticketing system to extract valuable customer and product insights.
- Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions.
- Collect data using monitoring and support tools to identify root causes and drive resolutions.
- Maintain professionalism and confidentiality in all customer interactions.
- Collaborate with the team to streamline support processes and raise standards.
- Document resolutions and contribute to improving internal and client-facing knowledge bases.
- Continuously expand your understanding of Built’s products, services, and tools.
What you bring
salesforce
zendesk
jira
technical support
problem solving
customer service
- A great listener and problem solver with a strong customer service mindset.
- Exceptional communication skills, able to explain technical concepts to non-technical users.
- Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.
- 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.
- Built Recognized in Two American Business Award Categories
- A quick learner eager to master technical systems and new tools.
- Strong problem-solving skills and a customer-first approach.
- A dependable, process-driven individual who can improve and follow procedures.
- Robust compensation package including base salary and equity
- The rare opportunity to radically disrupt an industry
- Series D Financing Round
- Learning grant program to support ongoing professional development
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
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Interview process
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Security clearanceInformation not given or found
Company
Overview
$300M+
Total Funding
The company has raised significant capital to support its growth and innovation in construction finance.
$80M+
Annual Revenue
Achieves substantial revenue generated through its innovative cloud-based lending solutions.
Billions
Loan Volume Managed
Processes and manages a massive volume of construction loans annually, showcasing its industry impact.
$250B
Real Estate Spend Supported
A major player in digitizing construction finance, supporting a quarter-trillion dollars in real estate spending.
- Transformed cumbersome draw management through real-time, collaborative cloud software.
- Serves commercial and residential construction lenders, developers, general contractors, and vendors.
- Typical projects include large-scale commercial builds and housing developments involving complex financing.
- Offers live collateral monitoring, draw automation, payment tracking, lien waiver handling, and compliance oversight.
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