Vista Support Analyst for EMCOR Construction Services

Description

• Address report needs by evaluating whether there are existing package reports that meet the needs or if an operating company specific report is needed & if so be able to scope out and document report needs for report writer
• Address and support Level 1 Vista user needs with customer service focused attitude and demeanor
• Assist with the initial intake of Vista support team tickets from operating companies and coordinate appropriate team resources to address the needs
• Plan and organize annual in-person user conference
• Assist with planning, coordination and execution of training for end users including monthly user calls to provide training and best practice information
• Assist with presentations on updates to package reports.
• Organize content available within internal Teams site to help make it user friendly and easy for operating companies to find resources they need
• Work with Vista Support Manager to organize and manage workflow of Vista package changes including assistance with documentation, testing & communication and training to operating companies
• Track status of open support tickets and follow up with operating company and internal support on status to make sure issues are properly prioritized and resolved
• Work with support & implementation teams to pull together content & publish monthly newsletters with updates to operating companies
• Manage master list of reports, inquiries and notifiers within our packages and keep documentation updated
• Coordinate submission of tickets to Trimble when internal ECS support resources are not able to resolve and help follow up on status

Requirements

• Demonstrated ability to multi-task and efficiently prioritize requests. Experienced and comfortable with meeting high quality standards to prioritize and make sure deadlines are met.
• At least two years of professional experience in a technology-related or ERP setting, or project management, Vista experience preferred
• Must have strong “people skills” and work well under pressure and strict deadlines.
• Experience with reviewing and helping communicate changes to rapidly updating project management software systems.
• Experience in construction industry preferred
• Ability to travel infrequently as business needs arise. Anticipating travel to be approximately 10% of work time
• Excellent organizational skills and self-directed.
• Ability to build positive working relationships using effective interpersonal skills, including the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.
• Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.
• Must have strong oral communication, including informative, persuasive, and colloquial speaking skills.
• Advanced Office computer skills and versatility. Proficiency with Microsoft Word, Excel, and PowerPoint a must.
• Must have strong written/grammatical skills as extensive writing is involved.
• A self-starter with insight into company goals, product, and project’s needs, implementing strategies, taking on extra tasks, etc. to meet/exceed those goals and needs.
• Strong organizational skills that reflect the ability to prioritize multiple project tasks with excellent attention to detail.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance