Vista Support Analyst for EMCOR Construction Services
Emcor Construction Services
EMCOR Construction Services provides comprehensive mechanical and electrical construction services.
Assist with Vista ERP ticket intake, reporting, training, documentation, and user support.
6 days ago ago
$75,000 - $95,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
McLean, VA
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
Consulting
Technical Services
Turnkey
General Contractor
Sector Specialisms
Mechanical Construction
Electrical Construction
Fire Protection
Industrial
Energy Infrastructure
Building Services
Solar
Commercial
Role
Description
report management
ticket coordination
training delivery
package updates
content organization
newsletter publishing
Address report needs by evaluating whether there are existing package reports that meet the needs or if an operating company specific report is needed & if so be able to scope out and document report needs for report writer
Address and support Level 1 Vista user needs with customer service focused attitude and demeanor
Assist with the initial intake of Vista support team tickets from operating companies and coordinate appropriate team resources to address the needs
Plan and organize annual in-person user conference
Assist with planning, coordination and execution of training for end users including monthly user calls to provide training and best practice information
Assist with presentations on updates to package reports.
Organize content available within internal Teams site to help make it user friendly and easy for operating companies to find resources they need
Work with Vista Support Manager to organize and manage workflow of Vista package changes including assistance with documentation, testing & communication and training to operating companies
Track status of open support tickets and follow up with operating company and internal support on status to make sure issues are properly prioritized and resolved
Work with support & implementation teams to pull together content & publish monthly newsletters with updates to operating companies
Manage master list of reports, inquiries and notifiers within our packages and keep documentation updated
Coordinate submission of tickets to Trimble when internal ECS support resources are not able to resolve and help follow up on status
Requirements
erp
vista
project management
construction
microsoft office
people skills
Demonstrated ability to multi-task and efficiently prioritize requests. Experienced and comfortable with meeting high quality standards to prioritize and make sure deadlines are met.
At least two years of professional experience in a technology-related or ERP setting, or project management, Vista experience preferred
Must have strong “people skills” and work well under pressure and strict deadlines.
Experience with reviewing and helping communicate changes to rapidly updating project management software systems.
Experience in construction industry preferred
Ability to travel infrequently as business needs arise. Anticipating travel to be approximately 10% of work time
Excellent organizational skills and self-directed.
Ability to build positive working relationships using effective interpersonal skills, including the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.
Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.
Must have strong oral communication, including informative, persuasive, and colloquial speaking skills.
Advanced Office computer skills and versatility. Proficiency with Microsoft Word, Excel, and PowerPoint a must.
Must have strong written/grammatical skills as extensive writing is involved.
A self-starter with insight into company goals, product, and project’s needs, implementing strategies, taking on extra tasks, etc. to meet/exceed those goals and needs.
Strong organizational skills that reflect the ability to prioritize multiple project tasks with excellent attention to detail.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Specializes in large-scale mechanical and electrical systems for complex projects.
Founded with a vision to lead the construction industry and has grown into a key player in the sector.
Offers integrated solutions, covering everything from pre-construction to final commissioning, with a focus on efficiency and quality.
Operates across diverse sectors such as industrial facilities, energy plants, and commercial developments.
Portfolio includes high-profile projects like hospitals, data centers, manufacturing facilities, and large-scale government buildings.
Known for innovation in automation and control systems, offering cutting-edge technology in every project.
Reputation for delivering projects on time and within budget, even in high-stakes environments.
Culture + Values
Safety: Protecting the well-being of our employees and everyone involved in our projects is our top priority.
Integrity: We adhere to the highest standards of ethics, honesty, and transparency in everything we do.
Collaboration: We work as one team, both internally and with our clients, to achieve the best possible outcomes.
Customer Focus: We are committed to delivering value, quality, and service that exceeds customer expectations.
Innovation: We embrace change, continuously improving our processes and technologies to stay at the forefront of the industry.
Excellence: We strive for the highest standards of quality and performance in every project, big or small.
Environment + Sustainability
by 2050
Net Zero Target
Aiming to achieve net-zero carbon emissions across operations.
Focus on reducing energy consumption through energy-efficient solutions in all projects.
Incorporating environmentally sustainable materials and technologies into building designs.
Striving to minimize waste through recycling and reuse initiatives across projects.
Many projects are designed to meet or exceed standards for LEED certification and other green building criteria.
Inclusion & Diversity
Striving to increase the percentage of women in the workforce, particularly in technical and leadership roles.
Focus on developing a diverse leadership team to reflect the communities we serve.
Providing programs and initiatives that encourage personal and professional growth for all employees.