Working in line with health and safety requirements to ensure the overall safety and security of the scheme.
To provide a high quality, customer-orientated service championing “Riverside Service Style” practices.
Assisting the delivery of an effective and consistent administration system across the cluster.
Promote and encourage a high level of client involvement, consultation and communication.
Ensuring appropriate recording and IT systems are in place.
Assisting in meeting key performance indicators, such as voids and arrears targets.
Participate in the work of the Divisional team, encouraging innovation.
Working within a multi-disciplinary team of housing and support staff.
Maintaining all financial administration systems, including rent accounts, invoices, petty cash and banking.
Ensure that all data is compliant with legislation and policies relating to data quality.
Collating and submitting information returns, including funding, health and safety and performance returns.
Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
Attend various meetings to provide a minute taking function.
Supporting and promoting the highest level of tenant consultation, communication and partnership in all aspects of service delivery.
To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
Constantly review work outputs, setting improvement targets and appraising individual performance.
To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Collating internal financial monitoring reports as and when required.
Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
Attending appropriate training and development opportunities as required.
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
Providing personal administration support where appropriate.
Assisting with the procurement and management of service contracts.
To actively promote Riverside locally.
Ordering and monitoring office supplies and equipment.
Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
Occasional travel across schemes in the cluster.
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
Requirements
customer focus
admin systems
communication
microsoft office
it proficiency
teamwork
Experience working in a customer focused environment within a residential setting with a diverse client group of vulnerable adults
Experience of working with administration and financial systems
Active involvement in team meetings and attending regular supervisions.
Excellent verbal and written communication skills with individuals from a variety of different backgrounds
Basic administrative skills with the ability to use Microsoft Office including Word, Outlook, and Excel
Proficient in the use of IT packages including word processing, spreadsheets, internet-based systems and email.
Benefits
Competitive pay & generous pension
28 days holidays plus bank holidays (pro rata)
Investment in your learning, personal development and technology
Flexible working options available
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship offered; candidates must already have legal permission to work in the uk.
Security clearance
Information not given or found
Company
Overview
Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.
Inclusion & Diversity
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.