Admin & Coordinator

Description

• Working in line with health and safety requirements to ensure the overall safety and security of the scheme.
• To provide a high quality, customer-orientated service championing “Riverside Service Style” practices.
• Assisting the delivery of an effective and consistent administration system across the cluster.
• Promote and encourage a high level of client involvement, consultation and communication.
• Ensuring appropriate recording and IT systems are in place.
• Assisting in meeting key performance indicators, such as voids and arrears targets.
• Participate in the work of the Divisional team, encouraging innovation.
• Working within a multi-disciplinary team of housing and support staff.
• Maintaining all financial administration systems, including rent accounts, invoices, petty cash and banking.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• Collating and submitting information returns, including funding, health and safety and performance returns.
• Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
• Attend various meetings to provide a minute taking function.
• Supporting and promoting the highest level of tenant consultation, communication and partnership in all aspects of service delivery.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Constantly review work outputs, setting improvement targets and appraising individual performance.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
• Collating internal financial monitoring reports as and when required.
• Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
• Attending appropriate training and development opportunities as required.
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Providing personal administration support where appropriate.
• Assisting with the procurement and management of service contracts.
• To actively promote Riverside locally.
• Ordering and monitoring office supplies and equipment.
• Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
• Occasional travel across schemes in the cluster.
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service

Requirements

• Experience working in a customer focused environment within a residential setting with a diverse client group of vulnerable adults
• Experience of working with administration and financial systems
• Active involvement in team meetings and attending regular supervisions.
• Excellent verbal and written communication skills with individuals from a variety of different backgrounds
• Basic administrative skills with the ability to use Microsoft Office including Word, Outlook, and Excel
• Proficient in the use of IT packages including word processing, spreadsheets, internet-based systems and email.

Benefits

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Investment in your learning, personal development and technology
• Flexible working options available

Training + Development

Interview process

Visa Sponsorship

Security clearance