Provides and develops affordable homes, manages communities, and regenerates places in North West England.
Lead implementation of Overwatch tools, workflows, and integrations across teams.
7 days ago ago
$60,000 - $70,000
Intermediate (4-7 years)
Full Time
South Salt Lake, UT
Hybrid
Company Size
1,600 Employees
Service Specialisms
Affordable housing development
Supported housing
Sheltered housing
Extra care housing
Property maintenance and repairs
Community investment
Tenancy management
Housing support services
Sector Specialisms
Residential
Affordable Rent Properties
Property Maintenance
Responsive Repairs
Void Repairs
Cyclical Maintenance
Estate Services
Facilities Management
Role
Description
tool implementation
feature validation
workflow mapping
documentation
timeline coordination
requirements planning
Ensure changes reduce friction and improve customer clarity, speed, and reliability
Lead the implementation of new Overwatch tools, workflows, and integrations
Validate new features with Overwatch Engineering before rollout
Map workflows across TAMS, Lasso, Netsuite FSM, and internal tools to ensure clean handoffs
Prepare the organization for changes through documentation, SOP updates, and training
Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
Coordinate timelines, decisions, risks, and communication across teams
Translate needs into simple, actionable requirements and rollout plans
Provide early visibility into impacts, trade-offs, and operational readiness
Requirements
program management
hardware/software
communication
operational tools
problem solving
change management
Demonstrated ability to manage timelines, risks, and workflows across multiple teams
Background in a hardware + software or service-heavy environment
Strong written and verbal communication (direct, concise, answer-first)
3–7+ years in implementation, program management, operations, or product operations
Familiarity with operational tooling or workflow systems
Experience working in fast-moving, high-growth environments
Experience documenting processes, SOPs, or operational handoffs
Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
Ability to break down complexity into clear steps, decisions, and ownership
Proven experience coordinating cross-functional projects or system rollouts
Exposure to energy, renewables, industrial operations, or 24/7 support models
Proficiency in reading, writing, and speaking English required.
Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
Prior involvement in change management, training, or process rollout
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship; candidates must already be authorized to work in the us.
Security clearance
all candidates are subject to a background check.
Company
Overview
£1 billion
Housing Programme Investment
The company is fuelling a programme to build 5,600 homes by 2026, combining affordable rent, shared ownership, and private sale.
5,600 homes
Homes by 2026
The firm's ambitious target to address regional housing shortages through a mix of affordable and private housing options.
40,000 homes
Managed Properties
Currently manages a significant portfolio of homes across multiple regions, directly impacting local communities.
£73 million
Annual Turnover
The company's annual revenue reflects its substantial role in the housing market and community development.
Born from a mission to 'grow stronger communities', the group has emerged as the North West's largest provider of homes and place renewal.
Its signature developments include large regeneration projects, such as 400-home schemes, demonstrating a commitment to comprehensive community revitalization.
PROFITS from its services and development arm are reinvested into community facilities and local economies.
The team specializes in transforming brownfield sites into vibrant neighborhoods, exemplified by developments like 150 homes in Leigh and Wigan and a 295-home scheme in St Helens.
Uniquely, its commercial house-building arm operates like a developer, combining private sale with rented housing options—a rare approach among housing providers.
Culture + Values
People work hard and at pace, knowing they are supported by their colleagues.
People are free to be themselves, respecting and valuing each other's contributions. This leads to better decisions and shared goals that positively impact their communities.
People take ownership, focusing on solutions. They assume individual and collective responsibility for their actions.
People are supportive and take pride in what they do for others and their customers.
People are committed and work together as a team to achieve great results.
Environment + Sustainability
£21.2m Retrofit
Liverpool Region Retrofit Programme
Successfully completed a £21.2 million retrofit programme across 695 homes in the Liverpool region, improving energy efficiency from EPC D to C ratings.
£12.9m Spent
Energy Efficiency Improvements
Invested £12.9 million in 2021/22 on energy efficiency upgrades, including £3.7 million across 337 homes, resulting in a 176-tonne CO₂ reduction annually.
74% Carbon Cut
Water-Sourced Heat Pump
The Hartley Locks development utilizes a water-sourced heat pump via district heating, achieving a significant 74% reduction in carbon emissions.
2030-2040 Targets
Regional Net Zero Alignment
Commitment to net zero targets aligned with regional goals, aiming for 2030 in Warrington and 2040 in the Liverpool City Region.
Completed first net zero carbon new-build development (Oakdale Road) featuring PV solar panels, air-source heat pump, and EPC A rating.
Invested £1.5m in Modern Methods of Construction to build zero-carbon modular homes.
Delivered £1.6m retrofit at Kirk Street (42 flats) in September 2024, part of the broader 695-home programme to reduce carbon emissions and energy bills.
Inclusion & Diversity
Annual Reports 2023-24
Inclusion Reports Published
The company has been publishing annual inclusion reports since 2023, with the 2024 report highlighting key initiatives and insights.
2024 Report
Customer Insights Survey
The 2024 inclusion report includes a detailed customer insights survey, focusing on understanding customer needs.
5 Networks
Colleague Networks Established
The company has established five colleague networks to support diversity and inclusion within the workplace.
25,000 Participants
Liverpool Pride March
The company was part of Liverpool's largest Pride March, demonstrating its commitment to LGBTQ+ inclusion with 25,000 participants.
Committed to a culture where everyone can thrive: treated fairly and respectfully, uniqueness celebrated, belonging for all.
Taking targeted action on sexual orientation, race, gender, age, and disability.
All colleagues completed Customer Excellence training, pledging a better understanding of each customer.
Supported national awareness events: International Women’s Day, Neurodiversity Week, Pride, Disability Pride, Black History Month.