Overwatch Implementation Lead

Description

• Ensure changes reduce friction and improve customer clarity, speed, and reliability
• Lead the implementation of new Overwatch tools, workflows, and integrations
• Validate new features with Overwatch Engineering before rollout
• Map workflows across TAMS, Lasso, Netsuite FSM, and internal tools to ensure clean handoffs
• Prepare the organization for changes through documentation, SOP updates, and training
• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Coordinate timelines, decisions, risks, and communication across teams
• Translate needs into simple, actionable requirements and rollout plans
• Provide early visibility into impacts, trade-offs, and operational readiness

Requirements

• Demonstrated ability to manage timelines, risks, and workflows across multiple teams
• Background in a hardware + software or service-heavy environment
• Strong written and verbal communication (direct, concise, answer-first)
• 3–7+ years in implementation, program management, operations, or product operations
• Familiarity with operational tooling or workflow systems
• Experience working in fast-moving, high-growth environments
• Experience documenting processes, SOPs, or operational handoffs
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Ability to break down complexity into clear steps, decisions, and ownership
• Proven experience coordinating cross-functional projects or system rollouts
• Exposure to energy, renewables, industrial operations, or 24/7 support models
• Proficiency in reading, writing, and speaking English required.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Prior involvement in change management, training, or process rollout

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance