Technical Documentation Specialist

Description

The Technical Documentation Specialist supports Digital Platform Services by working with Service and Product leads to produce clear, concise documentation and collateral for the next generation of digital products and solutions. This role contributes to strategic initiatives across the Digital Solutions Platform worldwide.

• Produce user‑friendly documentation, including UI text, online help, and developer guides.
• Own and manage the Moata section of the Digital Solutions Playbook website.
• Create mock‑ups and tutorials to assist end‑users with applications.
• Utilise Microsoft 365, SharePoint, GitHub, DevOps, and CMS tools for content creation.
• Apply SDLC knowledge and software development processes to documentation tasks.
• Analyse existing content for reuse and maintain documentation information architecture.
• Manage multiple projects, prioritize tasks, and meet delivery deadlines.
• Communicate effectively with developers, quality engineers, product managers, and other stakeholders.
• Deliver high‑quality, detail‑oriented documentation in clear English.
• Offer agile working arrangements and flexible schedules.
• Facilitate global collaboration and knowledge sharing across teams.

Requirements

• Practice active listening, build rapport, and gather accurate technical information.

Benefits

The company promotes flexible working to help staff achieve work‑life balance and offers a benefits package that includes agile working, critical illness and compassionate leave, paternity leave, group life and medical insurance, career mobility options, global employment opportunities, and collaborative knowledge‑sharing.

• Provide critical illness, compassionate, and paternity leave benefits.
• Include group term life and medical insurance coverage.
• Enable career mobility and short‑ and long‑term global employment opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance